Full-Time
Gainsight Administrator
Posted on 2/21/2025
Firemon
201-500 employees
Enhances security operations and policy management
Junior, Mid
Remote in USA
You match the following Firemon's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
- Experience as end-user of a CRM, customer support system, or marketing automation system
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
- Experience working in customer success, or equivalent understanding of key customer success principles
- Demonstrated project management, business analysis, and problem-solving
- Experience working in cross-functional teams
- Self-starter, demonstrating leadership of owned projects
- Strategic thinking and prioritization
- Problem solver with a systems mindset
- Configure, deploy and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, and systems integrations)
- Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)
- Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
- Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
- Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
- Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
- Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release
- Develop new business processes in partnership with Customer Success leadership and cross-functional teams
- Manage the rollout of processes, including thoughtful timing
- Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
- Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
- Manage mapping and documentation of customer success processes
- Experience working with Zendesk
- Gainsight experience as end-user
- Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
- CRM administration experience or certification
- Customer-facing experience, especially as a Customer Success Manager
- Experience interacting with senior leadership and managers
- Experience in operations for customer success, sales, support, services, or marketing
- Experience in data analysis, business intelligence, and design of reports and dashboards
- Understanding of data structures, data modeling, and database management
FireMon enhances security operations to improve security outcomes for enterprises. It offers solutions in security policy management, cloud security operations, and cybersecurity asset management, serving over 1,700 businesses in nearly 70 countries. The security policy management platform provides real-time capabilities to reduce risks associated with firewall and cloud security policies, manage policy changes, and ensure compliance. The DisruptOps solution focuses on cloud security operations, identifying and resolving issues in dynamic environments like AWS and Azure. Additionally, the Lumeta solution scans enterprise infrastructures, from on-premises networks to the cloud, providing critical insights into the interconnected environment. FireMon distinguishes itself by offering comprehensive, real-time solutions tailored for large enterprises, with a goal of enhancing overall cybersecurity effectiveness.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
N/A
Headquarters
Overland Park, Kansas
Founded
2004
Simplify's Take
What believers are saying
- Growing demand for real-time cybersecurity solutions boosts FireMon's market potential.
- Hybrid cloud expansion increases need for FireMon's advanced security management tools.
- Rising regulatory scrutiny drives demand for FireMon's compliance-focused security solutions.
What critics are saying
- Emerging cybersecurity firms may erode FireMon's market share with innovative solutions.
- Rapid cloud technology evolution requires significant R&D investment from FireMon.
- Over-reliance on channel partners could risk sales if partners shift focus.
What makes Firemon unique
- FireMon offers the only real-time solution for firewall and cloud policy management.
- DisruptOps uniquely addresses issues in dynamic public cloud environments like AWS and Azure.
- Lumeta provides comprehensive scanning of enterprise infrastructures, enhancing situational awareness.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Professional Development Budget
Flexible Work Hours
Company News
FireMon also launched version 5.0 of its asset management solution, but their tool is targeted for network security and endpoint management.
FireMon released FireMon Asset Manager 5.0.
LENEXA, Kan.--(BUSINESS WIRE)--FireMon, the leading network security policy management (NSPM) company that brings visibility, control, agility, and automation to enterprise cloud and hybrid network infrastructure, has announced the availability of FireMon Asset Manager 5.0. This new version of its solution provides comprehensive real-time cyber situational awareness of an organization’s infrastructure, brings with it improved manageability, extends integration with other platforms, and further strengthens delivering complete visibility of organizational assets. FireMon Asset Manager 5.0 finds every L2 and L3 device across the network, including on-premises and cloud environments. This gives teams an accurate inventory of all networks, connections, routes, and devices across the enterprise. Automatic profiling identifies devices, including endpoints, routers, switches, and OT/IoT, whether installed in the organization’s data center or hosted in the cloud. To achieve this, Asset Manager uses multiple discovery protocols to support active, passive, and targeted discovery methods, avoiding the use of agents to further reduce network impact
LENEXA, Kan.--(BUSINESS WIRE)--FireMon, the leading network security policy management (NSPM) company that brings visibility, control, agility, and automation to enterprise cloud and hybrid network infrastructure, today announced its 'Ignite Partner of the Year' award winners for 2023. These awards celebrate its partners' sales, marketing, and technical success across all regions.As a 100% channel organization, FireMon has designed these annual awards to reflect the importance of its partners understanding the value it brings to their business and building on long-standing relationships built on trust and mutual respect.The FireMon Ignite Partner Program is designed to drive sales opportunities, increase partner profitability, and deliver high customer satisfaction. FireMon created and founded the network security policy management (NSPM) space more than two decades ago to help customers achieve and maintain compliance, reduce security risk, and improve operational efficiency to reduce costs. These award-winning FireMon partners have shown their passion and commitment to helping their customers improve their security operations to improve security outcomes.The 2023 FireMon Ignite Partner of the Year Award winners are:Alliance partner of the year – FortinetPartner of the year for North America – GuidePoint SecurityPartner of the year for EMEA – SCC UKPartner of the year for APAC – WWT SingaporePartner of the year for LATAM – AgilityRevenue partner of the year for North America – OptivGrowth partner of the year for North America – WWTEmerging partner of the year for North America – Climb Channel Solutions"As a 100% channel company, it is essential that FireMon enables our partners and recognizes their efforts to effectively position and sell FireMon solutions. Our Partner of the Year awards spotlight those that have gone above and beyond in their commitment and results,” stated Nicole Stavroff, Vice President of Worldwide Channels."That being said, at the end of the day, partners may know your products inside and out, but if they don’t trust you, they won’t sell you. I am proud to say everyone at FireMon, from our executives to our field sales and technical teams, understand the importance of building and rewarding long-standing relationships, based on trust and mutual respect with our channel and alliance partners
LENEXA, Kan.--(BUSINESS WIRE)--FireMon, the leading network security policy management (NSPM) company that brings visibility, control, agility, and automation to enterprise cloud and hybrid network infrastructure, today announced its 'Ignite Partner of the Year' award winners for 2023. These awards celebrate its partners' sales, marketing, and technical success across all regions.As a 100% channel organization, FireMon has designed these annual awards to reflect the importance of its partners understanding the value it brings to their business and building on long-standing relationships built on trust and mutual respect.The FireMon Ignite Partner Program is designed to drive sales opportunities, increase partner profitability, and deliver high customer satisfaction. FireMon created and founded the network security policy management (NSPM) space more than two decades ago to help customers achieve and maintain compliance, reduce security risk, and improve operational efficiency to reduce costs. These award-winning FireMon partners have shown their passion and commitment to helping their customers improve their security operations to improve security outcomes.The 2023 FireMon Ignite Partner of the Year Award winners are:Alliance partner of the year – FortinetPartner of the year for North America – GuidePoint SecurityPartner of the year for EMEA – SCC UKPartner of the year for APAC – WWT SingaporePartner of the year for LATAM – AgilityRevenue partner of the year for North America – OptivGrowth partner of the year for North America – WWTEmerging partner of the year for North America – Climb Channel Solutions"As a 100% channel company, it is essential that FireMon enables our partners and recognizes their efforts to effectively position and sell FireMon solutions. Our Partner of the Year awards spotlight those that have gone above and beyond in their commitment and results,” stated Nicole Stavroff, Vice President of Worldwide Channels."That being said, at the end of the day, partners may know your products inside and out, but if they don’t trust you, they won’t sell you. I am proud to say everyone at FireMon, from our executives to our field sales and technical teams, understand the importance of building and rewarding long-standing relationships, based on trust and mutual respect with our channel and alliance partners