Full-Time
Uber
10,001+ employees
Global platform for ride-hailing and logistics
No salary listed
Mid, Senior
Company Historically Provides H1B Sponsorship
London, UK
Employees are expected to spend at least half of their work time in their assigned office.
Upload your resume to see how it matches 11 keywords from the job description.
PDF, DOC, DOCX, up to 4 MB
- 3+ years of customer or client facing experience ideally in account management, or consulting. Previous experience setting and achieving business targets
- Analytical skills: Comfortable with data analysis, excel, presenting findings and recommendations. Data driven decision making mentality and sound business judgment through strong analytical thinking.
- Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner’s business
- Communication: Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
- Project management: Able to create meticulously detailed execution plans for large-scale projects (eg. launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way
- Stakeholder management: Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
- Highly autonomous, self-starter, comfortable with ambiguity: Able to come up with new ideas and execute them autonomously
- Build and maintain strong relationships with our merchants
- Act as primary owner of our merchants' health, monitor performance, and provide tangible recommendations to improve their customers' satisfaction (e.g. improving reliability, E2E time, user experience, etc.)
- Proactively engage with merchants to ensure their satisfaction and success
- Advocate for merchants' needs in product development and service improvements. Coordinate with internal teams (e.g., product, ops) to address customer concerns or issues.
- Identify potential issues before they escalate
- Monitor relevant merchants metrics and account health, product usage and adoption rates, customer goals and outcomes, etc.
- Conduct regular account reviews (e.g., Quarterly Business Reviews) in partnership with Account Managers
- Conduct presentations on product value and ROI to stakeholders
- Identify opportunities for account expansion and recommend growth best-practices
- Support the sales team in securing renewals and upgrades
- Knowledge of Last Mile Delivery space
- SQL experience
Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. Uber operates on a commission-based model, taking a percentage from each transaction, which includes ride fares and delivery fees. What sets Uber apart from its competitors is its extensive range of services, including freight transportation and the ability to cater to both individual consumers and businesses. The company's goal is to enhance mobility and delivery options while ensuring safety through driver background checks and real-time verification.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2009
Simplify's Take
What believers are saying
- Partnership with Instacart enhances Uber Eats' advertising reach to CPG advertisers.
- Collaboration with OpenTable creates a connected dining experience, boosting user engagement.
- Petco partnership taps into the resilient pet care market, expanding Uber's delivery services.
What critics are saying
- FTC lawsuit over deceptive practices could harm Uber's reputation and incur legal costs.
- Lyft's acquisition of FreeNow increases competition for Uber in the European market.
- Waymo's robotaxi partnership with Uber indicates rising competition in autonomous vehicles.
What makes Uber unique
- Uber's global platform integrates ride-hailing, delivery, and freight services.
- The company offers flexible earning opportunities for drivers and delivery partners.
- Uber's commitment to safety includes driver background checks and real-time verification.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
401(k) Company Match
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Uber CEO Dara Khosrowshahi predicted that robot drivers will replace human drivers at scale in 15 to 20 years in an autonomous future, as long as several factors fall into place in the meantime. “If you fast-forward 15, 20 years, I think eventually the cars are going to be autonomous…,” Khosrowshahi said during a session [] The post Uber CEO Says Robots Could Replace Human Drivers by 2040 appeared first on PYMNTS.com.
Google CEO Sundar Pichai testifies before the House Judiciary Committee at the Rayburn House Office Building on December 11, 2018 in Washington, DC.Alphabet , the parent company of Google and YouTube, is set to report first-quarter earnings after the bell Thursday.Here's what analysts are expecting.Revenue: $89.2 billion, according to LSEG$89.2 billion, according to LSEG Earnings per share: $2.02, according to LSEG$2.02, according to LSEG YouTube advertising revenue : $8.97 billion, according to StreetAccount: $8.97 billion, according to StreetAccount Google Cloud revenue: $12.27 billion, according to StreetAccount$12.27 billion, according to StreetAccount Traffic acquisition costs (TAC): $13.66 billion, according to StreetAccountGoogle finds itself at the center of an artificial intelligence arms race where its position may be threatened pending mounting regulation and competition from generative AI companies, including OpenAI and Anthropic. The company is also among those bracing for the potential impact from President Donald Trump's tariffs, which could result in a pullback in advertiser spending due to tighter budgets.Alphabet shares have dropped more than 17% in 2025 so far.Wall Street is expecting Alphabet to report 10% year-over-year revenue growth for the first quarter, which included a slew of AI announcements, its largest-ever acquisition, cost cuts and regulatory hurdles.In March, Google released Gemini 2.5, its "most capable" artificial intelligence model suite yet, and Gemma 3, the company's latest open model. The timing of Gemini 2.5 and Gemma 3 comes after DeepSeek in January released its R1 model, which caused a rift in Silicon Valley after the Chinese startup claimed its AI model was trained at a fraction of the cost of other leading models.Google AI chief Demis Hassabis told employees at an all-hands meeting in February that he was not worried about DeepSeek and that Google has superior AI technology."We're very calm and confident in our strategy, and we have all the ingredients to maintain our leadership into this year," Hassabis said, calming concerns from investors and employees alike. He added, however, he thinks the Chinese company is still "something to be taken seriously."Google this quarter also announced new personalization features for Gemini, allowing the chatbot to reference users' search histories, and users can also connect Gemini to other Google apps, including Calendar, Notes, Tasks and Photos.During the quarter, Nvidia CEO Jensen Huang announced it would be partnering with Google's Gemini products, giving the company high praise."No company is better at every single layer of computing than Google and Google Cloud," Huang said.Alphabet also had a number of announcements in autonomous driving.In March, Waymo began offering robotaxi rides in Austin, Texas, through the Uber app and opened up a waitlist in Atlanta. Those markets are just two of several more expected expansions in the U.S. this year.Alphabet also made its largest acquisition ever in March when it agreed to buy Wiz for $32 billion in cash, almost $10 billion more than it offered for the startup in 2024, and said it expects the deal to close next year, subject to regulatory approvals
The Federal Trade Commission filed a lawsuit Monday (April 21) against Uber, alleging the company violated laws with deceptive billing and cancellation practices.The FTC’s complaint targeted the Uber One subscription service and alleged the company charged consumers for the service without their consent, failed to deliver promised savings and made it difficult for users to cancel the service, the agency said in a Monday press release.“Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,” FTC Chairman Andrew N. Ferguson said in the release.Reached by PYMNTS, an Uber spokesperson said in an emailed statement that the company’s processes “follow the letter and spirit of the law.”“We are disappointed that the FTC chose to move forward with this action but are confident that the courts will agree with what we already know: Uber One’s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law,” the statement said. “Uber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less.”In its complaint, the FTC alleged that Uber violated the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA) by promising savings that the service does not deliver, obscuring material information about the subscription, enrolling consumers without their consent, charging customers before the free trial ended, and making it “extremely difficult” to cancel, according to the agency’s press release.In the statement provided to PYMNTS, Uber countered that it shows material disclosures on the same screen as the option to choose a payment method, does not sign up or charge customers without their consent, enables cancellations in-app in 20 seconds or less, and allows cancellations in the app at any time.It was reported in November that Uber said it received inquiries from the FTC about its Uber One policies and was cooperating with the investigation.In February, the company said during an earnings call that it added 5 million members to Uber One during the fourth quarter, bringing its membership program’s total to 30 million.The FTC reported in March that its law enforcement actions resulted in $337.3 million in refunds to consumers in 2024, up from $324 million in 2023
The United States Federal Trade Commission (FTC) is suing Uber, alleging that the company has charged users for its subscription service, Uber One, without consent and failed to deliver on promised savings.The suit further alleges that Uber has "deceptive billing and cancellation practices," while maintaining a “cancel anytime” promise. PhocusWire has reached out to Uber for a statement.The FTC said Uber’s billing and cancellations policies are in violation of the Restore Online Shoppers’ Confidence Act (ROSCA) and the FTC Act.ROSCA requires online retailers to disclose their terms of service clearly and to get user consent before charging for a service. It also requires businesses to provide an easy way to cancel a recurring subscription
Ride-hailing platform Lyft will establish its presence in Europe by acquiring Germany-based mobility provider FreeNow for €175 million.The deal is anticipated to closed in the second half of this year, “subject to customary closing conditions,” Lyft said in a release. Previously, Lyft’s ride-hailing operations were exclusive to the United States and Canada, but with this acquisition they will be available in a total of 11 countries, including Ireland, the United Kingdom, Germany, Greece, Spain, Italy, Poland, France and Austria.Founded in 2009 and currently owned by BMW Group and Mercedes-Benz Mobility, FreeNow operates in more than 150 European cities. While it's described as a “taxi-first business," the platform also allows users to book private hire vehicles, care sharing, e-scooters and e-bikes, among other options.In 2024, taxis accounted for 90% of the app’s gross bookings, and taxis will remain the “backbone of FreeNow’s business,” Lyft said in a release. There will be no immediate change to the FreeNow customer experience, but additional benefits—such as additional earnings transparency for drivers and more consistent pricing for riders—will be added in the future, Lyft said