Store Manager

The Store Manager is responsible for overseeing the general operations of the store, creating, and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
• Set an example of exceptional customer service by leading sales efforts on the selling floor
• Teach and monitor each associate on store operations and policies & procedures
• Recruit, train, motivate and retain quality sales associates.
• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
• Maintain a high level of visual merchandising and housekeeping standards
• Perform daily paperwork reconciliation and other operational tasks
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Implement company policies and procedures

• Minimum one year experience in retail management, knowledge of local market and clientele a plus
• Multi-Lingual a plus
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
• Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
• A trainer able to teach skills in customer service, selling, and operations

• Comprehensive medical, vision, and dental benefits.
• Generous Paid Time Off (PTO) for personal and vacation days.
• Sick Day allowance for unforeseen health needs.
• Attractive Discounts on products.
• Employee Wellness programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.
• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.