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Full-Time

Account Manager Job ID 2024

Confirmed live in the last 24 hours

Internet Brands

Internet Brands

1,001-5,000 employees

Provides online marketing solutions and web products

Automotive & Transportation
Consumer Software
Healthcare
Legal

Junior

Newark, NJ, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Marketing
Data Analysis
Requirements
  • BA/BS or equivalent.
  • 2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions. Experience in digital marketing is a plus.
  • Excellent oral and written communication skills, presentation skills and phone presence.
  • Strong probing, negotiation and closing skills. Phone sales is a plus.
  • Tech savvy with working knowledge of software and internet applications, including Salesforce.com and Google Workspace.
  • Track record of building customer loyalty and customer relations.
  • Extraordinary work ethic with exceptional organizational and time-management skills.
  • Positive attitude with a passionate desire to win and succeed. Entrepreneurial mindset.
Responsibilities
  • Identify and target revenue growth opportunities for upselling additional Martindale-Avvo products and services in an assigned book of business.
  • Upsell and renew existing customers to meet or exceed monthly upsell and churn goals.
  • Onboard and manage new customer accounts as assigned.
  • Negotiate and close upsell and renewal contracts.
  • Handle and save customer cancellation inquiries.
  • Establish and maintain high-level customer relationships.
  • Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics and reports.
  • Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction.
  • Single point of contact as an expert regarding the firm's current marketing program, their results and new opportunities to capitalize on their current plan.
  • Maintain high activity levels by meeting or exceeding established performance metrics.
  • Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections.
  • Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program.
  • Demonstrate the highest level of professionalism.
  • Utilize and adopt all required processes, tools and systems including Salesforce.com.
  • Provide accurate sales forecasts and develop continual business growth.
  • Comply with company and sales policies and procedures in an ethical manner.

Internet Brands provides online marketing solutions and web-based products tailored to specific industries such as automotive, health, legal, and travel. The company operates a portfolio of websites and digital platforms that deliver valuable content and tools to enhance businesses' online presence and customer engagement. Its products work by attracting large audiences through targeted marketing strategies, generating revenue from advertising, subscription services, and lead generation. Unlike many competitors, Internet Brands has a strong focus on vertical markets and has expanded its capabilities through strategic acquisitions, including WebMD. The company's goal is to be a leader in digital media by helping businesses improve their digital footprint and effectively engage with customers.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

El Segundo, California

Founded

1998

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Simplify's Take

What believers are saying

  • Strategic partnerships, like the one between WebMD Health Services and Verily's Onduo, enhance the company's offerings and market reach.
  • The acquisition of Healthwise and other health-related companies strengthens Internet Brands' position as a leader in healthcare engagement and education.
  • The company's recent recapitalization with major investors like KKR, Temasek, and Warburg Pincus indicates strong financial backing and growth potential.

What critics are saying

  • The competitive digital media landscape requires continuous innovation to maintain market leadership.
  • Integration challenges from multiple acquisitions could lead to operational inefficiencies and cultural clashes.

What makes Internet Brands unique

  • Internet Brands' focus on vertical markets like automotive, health, legal, and travel allows for highly specialized and effective online marketing solutions.
  • The company's strategic acquisitions, such as WebMD and Healthwise, significantly bolster its capabilities and market presence in the health sector.
  • Internet Brands' diverse revenue streams, including advertising, subscriptions, and lead generation, provide financial stability and growth potential.

Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan