Full-Time

Technical Support Specialist

Updated on 4/30/2024

Agility Robotics

201-500 employees

Designs autonomous robots for logistics

Robotics & Automation

Industrial & Manufacturing

Entry

Pittsburgh, PA, USA

Required Skills

Communications

Requirements

Bachelor's degree or equivalent experience preferred.
Strong interpersonal and communication skills.
Excellent problem-solving abilities.
Exceptional attention to detail and organizational skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in customer support or a related field is a plus, but not required.
Passion for robotics and technology is highly desirable.

Responsibilities

Respond, resolve and support external or internal customer issues.
Provide outstanding customer support via phone, email, and other communication channels.
Assist customers with troubleshooting technical issues related to robotics products and services.
Work closely with engineering and technical teams to resolve complex customer inquiries.
Document and track customer interactions and issue resolutions using a ticketing system.
Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
Follow up with customers to ensure issue resolution and customer satisfaction.
Proactively identify opportunities to improve products and services based on customer feedback.

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling.

We are seeking a dedicated and proactive Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

Key Responsibilities:

Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
Provide outstanding customer support via phone, email, and other communication channels.
Assist customers with troubleshooting technical issues related to our robotics products and services.
Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
Document and track customer interactions and issue resolutions using our ticketing system.
Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
Proactively identify opportunities to improve our products and services based on customer feedback.

Qualifications:

Bachelor’s degree or equivalent experience preferred.
Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Exceptional attention to detail and organizational skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in customer support or a related field is a plus, but not required.
Passion for robotics and technology is highly desirable.

Benefits

Competitive Compensation Package
100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
Employer Matched Retirement Plan
Five Weeks of Paid Time Off Annually
Paid Parental Leave
Employee Referral Bonus Program
Relocation Assistance (for certain roles)
Stock Options (for certain roles)
A culture that encourages flexible work schedules
A culture that embraces individuality and authenticity

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Apply Now: https://grnh.se/b444bbd04us

Agility Robotics

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Website

View Company Profile

Agility Robotics specializes in creating autonomous, human-centric robots aimed at transforming logistics in warehouses and distribution centers. The company's emphasis on designing robots that can operate safely and effectively in human-oriented environments showcases its commitment to practical innovation and quality engineering. As a leader in the robotics field, Agility Robotics offers a vibrant culture focused on cutting-edge technology and continuous improvement, making it an ideal workplace for those passionate about robotics and advanced automation.

Company Stage

Series B

Total Funding

$178.8M

Headquarters

Tangent, Oregon

Founded

2015

Growth & Insights

Headcount

6 month growth

↓ -3%

1 year growth

↑ 10%

2 year growth

↑ 136%