Description

If you are excited and passionate about helping#LetsSolveWater, consider joining our team today!  Xylem, Inc.is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.At Xylem, you will have the opportunity to solve water by participating in our paidVolunteer Program, Xylem Watermark!

THE ROLE:The Sr. Network Engineer (Operations) is responsible for the daily performance and availability of the Xylem global network. This role is to implement, troubleshoot and issue resolution of existing and future network infrastructures to deliver best-in-class network performance. The infrastructure includes network LAN/WAN (switches, routers), WLAN and VoIP.  The successful candidate must be problem solver, self-starter, work with limited supervision, a team player and able to clearly communicate with other team members, management and user community and effectively work with external vendors and technology partners.Weoffer a full benefits package to include Flexible Time Off (FTO)forsalaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. 

CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Participate in proactive service management and incident response for elimination and mitigation of operational impact to customers.
• Provide a timely and professional response to customer communications, perform detailed problem diagnoses on faulty systems, ensure service restoration or alternate service configurations and resolve network or platform problems.
• Develop operational playbooks for supporting various network technologies.
• Perform proactive network analysis to ensure network integrity and performance are at an optimal state.
• Provide Performance Monitoring of services. Utilize internal and external management system tools to provide network and usage analysis by monitoring network devices.
• Focus on the day-to-day operational success of the Network Operation team.
• Provide expert root cause and corrective action to resolve all operational issues found across network infrastructure architectures and hardware platforms.
• Work closely with the Network Engineering team and ensure alignment of New Product Introduction (NPI), operational integration, and operational support strategy.
• Ensure the stable performance of the systems through the monitoring, analysis, identification, and resolution of issues. Ensure problems are diagnosed and resolved in a timely manner.
• Perform operational tasks and provide Tier 1-3 support on technologies such as;
  • Cisco Nexus and Catalyst routing and switching platforms
  • Cisco ASR and Viptela
  • Cisco ASA and Palo Alto firewall platforms
  • Cisco Wireless Access Points and Controllers
• Perform network configuration changes of various data equipment such as routers, switches, firewalls,
• Analyze business requirements to develop technical network solutions and their framework.

QUALIFICATIONS:

• Associate or Bachelor’s in Computer Science, Engineering, or related field or equivalent experience.
• 5+ years’ relevant functional experience in network support role.
• CCNA or CCNP certification or equivalent is a plus.
• Experience with multivendor global enterprise environment.
• Experience in:
  • Supporting large/medium scale global networks and documentation
  • SDN and SD-WAN.
  • Cisco switching and routing platforms such as Cisco Nexus, Cisco Catalyst, Cisco ISR and ASR.
  • OSI or TCP/IP model
  • Dynamic routing (BGP, EIGRP and OSPF).
  • Technical areas: Networking Protocols/Services BGP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VoIP, SIP, VPLS, QoS, T1, DS3, Ethernet, Firewalls, SDN, SDA and Cisco DNA.
  • Cisco network infrastructure
  • Wireless protocols (802.11) and Cisco Wireless Controllers.
• Preferred experience in network load balancers such as Citrix NetScaler, Network Security, Cisco ASA and Palo Alto firewall platforms.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies
• Remote position with a preference for East Coast or Central United States

DAY IN THE LIFE:

In this role, the working environment is a standard office environment. The employee will be regularly required to sit or stand, reach, bend and move about the facility. The standard weekly job hours are 40 hours. The travel requirement is approximately 10% or less. The role can be remote with a preference for East Coast or Central United States.

SALARY:

The estimated salary range for this position is $110,000 to $125,000 plus bonus.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.