Full-Time
Customer Advocacy Manager
Posted on 3/2/2024
Secures, optimizes Internet applications and networks
Junior, Mid
San Francisco, CA, USA + 1 more
- Proven success in customer advocacy/marketing role(s).
- Ability to identify and cultivate new relationships with customers across market segments and industries with particular focus on well known global brands
- Professional and self-motivated team member, who can organize and manage multiple projects across functions (especially with Marketing and Sales) and with multiple stakeholders and contributors.
- Experience with Reference Management, Customer Advocacy/Marketing tools.
- Outgoing with dynamic interpersonal and top-notch verbal and written communication skills.
- Bachelor's Degree in Business/Marketing or Communications related field
- 3+ years of customer advocacy/marketing experience
- Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
- Customer-first mentality
- Collaborative, team-oriented attitude
- Ability to effectively influence both internal and external stakeholders across all levels of the organization
- Have a bias to action and the ability to not only manage but thrive in a fast-paced environment
- A passion for Cloudflare's mission and the success of our customers, partners, and community.
- Cultivate, grow and maintain an active customer reference pipeline.
- Support and fulfill sales 1:1 and RFP requests for customer references.
- Support customer reference requests from event and campaign managers, and analyst and public relations teams.
- Recruit and engage customers for participation in speaking engagements, webinars, press releases, blogs/articles, analysts reports and interviews, and other marketing activities.
- Lead process to produce high quality customer story content, including case studies, story slides, and customer video content.
- Qualify, develop and maintain a targeted pipeline of strategic customer relationships.
Cloudflare, Inc. provides a unified networking and security platform that secures, optimizes, and accelerates websites, APIs, and Internet applications. Their technologies include a global scale network and data, fully programmable network, zero trust services, website and app performance optimization, website and app security, network security and performance solutions, and a developer platform for serverless code deployment.
Company Stage
Series E
Total Funding
$354.3M
Headquarters
San Francisco, California
Founded
2009
6 month growth
↑ 9%1 year growth
↑ 15%2 year growth
↑ 48%Benefits
Competitive salaries
Take-what-you-need paid vacation policy
Comprehensive health plans and benefits
Paid maternity and paternity leave
Commuter and ride share options
Returnships