Full-Time

Customer Advocacy Manager

Posted on 3/2/2024

Cloudflare

Cloudflare

1,001-5,000 employees

Secures, optimizes Internet applications and networks

Hardware
Consumer Software

Junior, Mid

San Francisco, CA, USA + 1 more

Required Skills
Communications
Marketing
Requirements
  • Proven success in customer advocacy/marketing role(s).
  • Ability to identify and cultivate new relationships with customers across market segments and industries with particular focus on well known global brands
  • Professional and self-motivated team member, who can organize and manage multiple projects across functions (especially with Marketing and Sales) and with multiple stakeholders and contributors.
  • Experience with Reference Management, Customer Advocacy/Marketing tools.
  • Outgoing with dynamic interpersonal and top-notch verbal and written communication skills.
  • Bachelor's Degree in Business/Marketing or Communications related field
  • 3+ years of customer advocacy/marketing experience
  • Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
  • Customer-first mentality
  • Collaborative, team-oriented attitude
  • Ability to effectively influence both internal and external stakeholders across all levels of the organization
  • Have a bias to action and the ability to not only manage but thrive in a fast-paced environment
  • A passion for Cloudflare's mission and the success of our customers, partners, and community.
Responsibilities
  • Cultivate, grow and maintain an active customer reference pipeline.
  • Support and fulfill sales 1:1 and RFP requests for customer references.
  • Support customer reference requests from event and campaign managers, and analyst and public relations teams.
  • Recruit and engage customers for participation in speaking engagements, webinars, press releases, blogs/articles, analysts reports and interviews, and other marketing activities.
  • Lead process to produce high quality customer story content, including case studies, story slides, and customer video content.
  • Qualify, develop and maintain a targeted pipeline of strategic customer relationships.

Cloudflare, Inc. provides a unified networking and security platform that secures, optimizes, and accelerates websites, APIs, and Internet applications. Their technologies include a global scale network and data, fully programmable network, zero trust services, website and app performance optimization, website and app security, network security and performance solutions, and a developer platform for serverless code deployment.

Company Stage

Series E

Total Funding

$354.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

48%

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

INACTIVE