Patient Administration Technician

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Location: Marshall Islands

The Patient Administration Tech (PAT) is responsible for routine and urgent administrative support to help keep healthcare sites running efficiently.

Duties and Responsibilities:

• The Patient Administration Technician (PAT) will often be the very first person with whom a patient communicates upon entering the medical facility. 
• Customer service skills are paramount for this position.
• Must be familiar with the different beneficiary categories in theater, and be able to communicate eligibility requirements and billing procedures (when necessary) to the healthcare facility staff.
• Must be able to articulate the scope of service available at the facility to better accommodate patients’ requests for services.
• Will often function as the liaison between the patient, the patient’s employer, and the provider. Interpersonal skills and an in-depth knowledge of the installation on which the PAT will serve are integral to success.
• Be responsible for guiding the patient through his or her entire encounter in the facility (from reception to discharge) including facilitating follow-up visits for recurring care, upon the providers’ requests. 
• Play an integral role in mass casualty exercises and medical evacuation procedures.
• Be responsible for maintaining accountability for personal property assigned to them as a staff member (computer equipment, personal protective equipment (PPE), etc) and for property assigned to the section. 
• The PAT will track admitted patients until discharge, keeping inventory and securing their belongings until the patient requests release.   
• Assists with the managing of day-to-day activities and prioritizing tasks.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Complies with all applicable Acuity standards and guidelines.
• All personnel will document work performed, update patient files, as required, and follow up to close out action items.
• Attends and participates in a variety of meetings and task force groups to improve quality and outcomes, communicate issues, obtain approvals, resolve problems, and maintain a specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements.
• Be available for on-call duties as required, responding promptly to emergencies and providing care as necessary.
• Other duties as assigned.

 
Job Qualifications:

• A minimum of 2 years of experience as a Patient Administration Tech is preferred. 
• Prior training or employment in a medical facility in an administrative capacity is required.
• Prior military service as a Patient Administration professional preferred.  
• Familiarization with medical terminology is preferred.
• Must have superb communication, computer/typing, and organizational skills. 
• Have and maintain current certification in Cardio Pulmonary Resuscitation (CPR).
• Must be current in all required certifications.
• Participate in training, (including HIPAA training).
• Must have a valid, current driver’s License.
• Must have a valid U.S. passport with no less than 6 months remaining before expiration.
• Requires a favorable security background check and drug screen.
• Shall be proficient in the ability to speak, write, and communicate in English.
• Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense.
• Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA.

Physical Requirements and Work Conditions:

• Must be confirmed by a medical examination to be “medically and dentally fit” per Acuity Medical Readiness Guidelines and Policies and/or as dictated by the Client.
• Work involves sitting and standing for prolonged periods of time.
• Work is normally performed in a typical interior/office work environment; travel to Kwajalein is required by air.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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