Meter’s mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water. 

This role is critical to Meter’s success

Our customers choose Meter for a simple, seamless network experience. Our customer success team is critical to meeting this expectation.

As a member of the Customer Success team at Meter, you’ll play a pivotal role in ensuring our customers experience the full value of our products and services. You’ll be at the forefront of maintaining customer satisfaction, managing renewals, and identifying opportunities for upsells. We’re seeking individuals who are passionate about delivering exceptional customer experiences. This is an exciting opportunity to join us in shaping the future of internet infrastructure.

This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday.

You will have an impact by

• Helping shape and scale Meter’s Customer Success function and the impact it has on the overall customer journey
• Onboarding new customers during the initial installation process
• Building and maintaining relationships with a high volume of Meter’s SMB Customers 
• Driving growth and expansion with existing customers
• Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues
• Improving Meter’s trust and awareness across industries through collecting customer testimonials 
• Channeling customer feedback to internal teams to improve product and service
• Solving problems for technical customers (e.g., developers and/or IT teams) using a technical product (B2B business experience preferred)
• Leveraging your entrepreneurial mindset, strong attention to detail, and strong written and verbal communication skills to have an outsized impact in a highly ambiguous and fast-changing environment

Learn more about how we operate and some of our work

• What is Meter?
• How we operate
• Network as a Service (NaaS): What It Should Be and Why It Matters
• Most recent fundraising announcement 

Compensation

We think about Meter’s compensation package as a combination of salary, equity, benefits, and experience of working with a talented team to make the biggest impact of your career.

• The estimated pay range for this role is $85,500 - $147,000
• Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

• Medical, dental & vision insurance coverage for you and your dependents
• Annual memberships to One Medical, Headspace and Rightway 
• 401k (traditional and Roth options available)
• Flexible time off (FTO)
• Commuter reimbursement 
• Parental Leave
• In-house chef and onsite meals (San Francisco Office)