Compensation Overview

Location: Rochester, NY (hybrid)

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. 

What You’ll Do: 

• Set up new Workers’ Compensation and Disability policies 
• Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (SalesForce, Epic, Zendesk, Agency Dashboard and Docusign)
• Timely and accurately address assigned tickets in ZenDesk
• Place outbound calls and assist with inbound calls as needed
• Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll partners, etc.)
• Provide necessary documentation to state and federal insurance agencies as well as our insurance partners
• Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments  
• Other duties as assigned

What We Need: 

• 1+ years working in a customer service environment
• Detail-oriented and high level of accuracy
• Must be self-motivator and self-starter
• Positive “can-do” attitude and a desire to contribute to a growing, energetic work environment
• Strong organizational skills and ability to prioritize workflow
• Ability to multitask and successfully operate in a high-volume team environment
• And if you are so lucky to have worked in the insurance industry – it’s viewed as a huge plus!
• Bachelor’s degree preferred