Team Lead – Operations

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Role: Team Lead - Operations.
Experience: 3+ Years
Location: Bangalore.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Job Description:
We are seeking a results-driven Team Leader to spearhead our digital marketing efforts, driving revenue growth and optimizing campaign performance. The ideal candidate will lead a team of Account Executives, ensuring the successful execution of digital marketing strategies across various channels, fostering a high-performance culture, and delivering outstanding results for our clients.

Duties:

• Team Management.
• SLA and Performance Management.
• Operational Management.
• Hiring, Coaching and Mentoring.
• Leadership.
• Leave and Attrition Management.

Responsibilities:                           

• Lead and mentor a team of Account Executives, providing guidance on digital marketing strategy, client communication, and performance optimization.
• Set clear performance goals and KPIs for the team, regularly reviewing and assessing progress to ensure targets are met.
• Facilitate ongoing training and development to enhance team skills, stay updated on industry trends, and adopt best practices.
• Foster a collaborative, motivated team environment focused on achieving both individual and group success.
• Drive revenue growth by identifying opportunities for cross-selling, upselling, and enhancing existing client accounts through innovative digital strategies.
• Work closely with the sales and account management teams to align campaign goals with client objectives and maximize ROI.
• Collaborate with the creative, content, and analytics teams to execute high-impact campaigns across channels (SEO, PPC, social media, email marketing, etc.).
• Provide strategic insights and recommendations to clients, aimed at increasing traffic, conversions, and overall campaign performance.
• Continuously assess and improve processes to streamline workflow, optimize resource allocation, and enhance overall efficiency.
• Implement and promote the use of automation tools to increase productivity, reduce manual work, and drive campaign efficiency.

Qualifications:                          

• Experience in sales, customer support, account management, marketing, or consulting
• 3+ years of experience managing and developing a team
• 8+ of work experience in sales, account management, customer support, marketing, or consulting.
• BA/BS degree or equivalent practical experience.
• Experience working against assigned revenue targets and driving sustainable growth
• Experience motivating, inspiring, and driving teams to achieve sustainable growth

Mandatory Skills:

• Team Management.
• Problem-Solving.
• Critical-Thinking.
• Digital Marketing.
• Display Advertising.
• Programmatic-Advertising.
• Advertising Sale.
• Account Management.
• Presentation Skills.
• Analytical Skills.

What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
 

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button!

Important Note: An advance notice of 24 hours is required for withdrawing the candidacy before the Interview Process begins.