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Data Operations
Markets, Shared Services
Confirmed live in the last 24 hours
Woking, UK
Experience Level
Desired Skills
  • Data Operations analyst need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
  • Excellent written and verbal communication skills
  • A confident and professional manner
  • Able to manage own time and a changing workload
  • Ability to troubleshoot and approach problem solving in a logical manner
  • Excellent analytical skills and attention to detail
  • Ability to follow process and make suggestions for improvements
  • Able to use own initiative, good attention to detail and strong organisational skills
  • Co-operative approach to working with team members and other departments
  • Able to view situations from a customer perspective and act accordingly
  • A strong desire to develop a deep understanding of financial markets and business flows and system functionality
  • Accurately maintain data required to support client trading systems
  • Investigate client data incidents from receipt to resolution
  • Prioritizes incidents and keep them up to date on the internal incident tracking system
  • Communicates updates effectively and promptly to the client
  • Develops strong working relationships with other departments to assist with the delivery of our service to clients
  • Work with data vendors and exchanges to resolve data queries
  • Understand and process exchange data specifications
  • Builds up and maintains a knowledge of the database structure within the trading platforms
  • Carries out application system checks, aiming to identify and resolve issues before they impact clients
  • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
  • Health, dental, and vision insurance
  • AD&D and disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Mental health care
  • 401K plan
  • Performance bonus
  • Supplemental workers' compensation
  • Family medical leave & parental leave
  • PTO, paid holidays, sick days, bereavement leave, and volunteer time off
  • Commuter checks
  • Company social events
  • Employee assistance program
  • Free lunch
  • mobile phone discount
Company Core Values
  • We are entrepreneurial.
  • We are imaginative.
  • We are rigorous.
  • We think long-term.
  • We progress together.