Key Responsibilities

• Accurately maintain data required to support client trading systems
• Investigate client data incidents from receipt to resolution
• Prioritizes incidents and keep them up to date on the internal incident tracking system.
• Communicates updates effectively and promptly to the client.
• Develops strong working relationships with other departments to assist with the delivery of our service to clients 
• Work with data vendors and exchanges to resolve data queries
• Understand and process exchange data specifications
• Builds up and maintains a knowledge of the database structure within the trading platforms
• Carries out application system checks, aiming to identify and resolve issues before they impact clients
• Adheres to "best practice" and department procedures for client communications, incident progression and investigation
• Participates in the team shift patterns and assists with weekend work and out of hours escalation when required 

Required Skills, Qualifications and Experience

• Data Operations analyst need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers 
• Excellent written and verbal communication skills 
• A confident and professional manner 
• Able to manage own time and a changing workload 
• Ability to troubleshoot and approach problem solving in a logical manner
• Excellent analytical skills and attention to detail
• Ability to follow process and make suggestions for improvements
• Able to use own initiative, good attention to detail and strong organisational skills
• Co-operative approach to working with team members and other departments 
• Able to view situations from a customer perspective and act accordingly 
• A strong desire to develop a deep understanding of financial markets and business flows and system functionality