Full-Time

Sr. Technical Account Manager

Remote

Confirmed live in the last 24 hours

Mattermost

Mattermost

51-200 employees

Open source collaboration platform for teams


Senior

Remote in USA

Required Skills
Sales
Communications
Management
Requirements
  • 5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms
  • Expertise in open source and SaaS is a major advantage
  • Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives
  • Excellent presentation skills for presenting advanced technical concepts
  • Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
  • Ability to travel up to 30% (Post-COVID)
Responsibilities
  • Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out
  • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)
  • Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
  • Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey
  • Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams
  • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
  • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives
  • Serve as the technical lead for all things related to the Mattermost deployment

Mattermost provides an open source platform for secure collaboration tailored for technical teams, offering team messaging, project management, custom integrations, audio and screen sharing, and workflow automation. The platform is trusted by hundreds of thousands of developers worldwide and serves over 900 customers, including notable organizations like European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force, and Wealthfront.

Company Stage

Series B

Total Funding

$73.5M

Headquarters

Palo Alto, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-19%

2 year growth

-22%

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events