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Junior Technical Support Engineer – Intern
Posted on 11/8/2022
Experience Level
Desired Skills
  • Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • Unix/Linux with shell scripting, etc
  • Databases experience (Oracle, MySQL)
  • Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solve complicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Comfortable performing shift-work (eg. 8am-5pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
Desired Qualifications
  • Background in Software Development is a plus

1,001-5,000 employees

Largest cryptocurrency exchange
Company Overview
Binance is committed to furthering the freedom of money; its products, services, and internal processes all have freedom baked in them. Binance seeks to empower other organizations through open platforms and infrastructure that support them in building great products.
  • Competitive salary
  • Option to be paid in crypto
  • Health insurance
  • Flexible working hours
  • Remote work for many roles
  • Company sponsored holidays
  • Learning and development programs
  • Free language classes
  • Relocation support
  • International transfers mid-career
Company Core Values
  • User-Focused - We protect our users by putting our users' needs first and delivering quality service
  • Freedom - We execute responsibly and autonomously. We empower those around us.
  • Collaboration - We communicate openly. We work as a team towards shared goals to build the ecosystem together.
  • Hardcore - We are results driven. We get things done. When we fail, we learn fast, and pick ourselves up.
  • Integrity - We are accountable for our actions. When we make mistakes, we fix them. We always act ethically. We never punch down.