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Junior Technical Support Engineer – Intern
Posted on 11/8/2022
INACTIVE
Locations
Canada
Experience Level
Intern
Desired Skills
JavaScript
Linux/Unix
Management
MySQL
Oracle
Requirements
  • Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • Unix/Linux with shell scripting, etc
  • Databases experience (Oracle, MySQL)
  • Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solve complicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Comfortable performing shift-work (eg. 8am-5pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
Responsibilities
  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
Desired Qualifications
  • Background in Software Development is a plus
Binance

1,001-5,000 employees

Largest cryptocurrency exchange
Company Overview
Binance is committed to furthering the freedom of money; its products, services, and internal processes all have freedom baked in them. Binance seeks to empower other organizations through open platforms and infrastructure that support them in building great products.
Benefits
  • Competitive salary
  • Option to be paid in crypto
  • Health insurance
  • Flexible working hours
  • Remote work for many roles
  • Company sponsored holidays
  • Learning and development programs
  • Free language classes
  • Relocation support
  • International transfers mid-career
Company Core Values
  • User-Focused - We protect our users by putting our users' needs first and delivering quality service
  • Freedom - We execute responsibly and autonomously. We empower those around us.
  • Collaboration - We communicate openly. We work as a team towards shared goals to build the ecosystem together.
  • Hardcore - We are results driven. We get things done. When we fail, we learn fast, and pick ourselves up.
  • Integrity - We are accountable for our actions. When we make mistakes, we fix them. We always act ethically. We never punch down.