Full-Time
JD Logistics
Business Development Support, Logistics/Supply Chain Solution
Posted on 4/25/2024
China's largest online retailer and technology services
Data & Analytics
Robotics & Automation
Venture Capital
Industrial & Manufacturing
VR & AR
AI & Machine Learning
Consumer Goods
Junior, Mid, Senior
City of Industry, CA, USA
Required Skills
Sales
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
- Experience in logistics, e-commerce, retail, freight forwarding, and/or other related field.
- Bachelor's Degree or above, Majors related with Supply chain management preferred.
- Strong working proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
- Familiar with both local logistics and cross-border logistics products, order management system, and e-commerce platform operating rules.
- Fluency in English and Chinese Mandarin, Spanish is a plus.
- Excellent communication skills.
- Be able to adapt to the fast-paced working environment.
Responsibilities
- Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system.
- Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models.
- Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process.
- Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance.
- Coordinate with different third-party service providers and monitor the SLA and performance of supplier.
- Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process.
- Provide professional after-sales support to enhance the customers' dedication.
JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.
Company Stage
Series B
Total Funding
$7.9B
Headquarters
Chaoyang, China
Founded
1998
Growth & Insights
Headcount