General Manager
Posted on 4/4/2023
INACTIVE
Zūm

201-500 employees

Comprehensive student transportation management platform
Company Overview
Zūm is a pioneering company in the student transportation sector, offering a comprehensive solution that integrates every aspect of the journey, from vehicles and drivers to passengers and parents, on a single platform. The company's competitive edge lies in its use of advanced technology and analytics-driven operations, coupled with electric fleets, to provide a future-ready, environmentally conscious transportation service. Zūm's commitment to transparency and efficiency, as demonstrated by its user-friendly apps, positions it as a leader in its industry, making it an exciting place to work for those passionate about improving mass transportation systems and impacting students' lives.
Data & Analytics
Education
B2B & B2C

Company Stage

Series E

Total Funding

$337M

Founded

2014

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

25%

1 year growth

59%

2 year growth

106%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Administrative & Executive Assistance
Requirements
  • 7+ years of significant operational experience within a transportation environment
  • Demonstrated experience improving safety performance within respective operations
  • Proven track record in developing a leadership team and individuals whilst ensuring an engaged workforce
  • Managed in a unionized environment is a definite advantage
  • Sound experience in leading projects and has the ability to draw upon and utilize a team to complete the tasks
  • Positive demeanor with the ability to juggle multiple tasks and make decisions
  • Definite self-starter who can act on their own initiative
  • Stakeholder and customer relationship skills/experience are essential
Responsibilities
  • Be an integral part of putting together an operational plan which meets the needs of our customer requirements in the bid process
  • Upon successfully winning the associated bid, the General Manager will be responsible for the entire start-up (sourcing the facility, hiring a team, implementing market-leading IT solutions, establishing a P&L, ordering a fleet of vehicles, etc.)
  • Establish customer and stakeholder relationships, exceeding all expectations
  • Utilize the Zum IT infrastructure, ensure a balanced scorecard (KPI's) is exceeded in all areas and shared with the stakeholders
  • Work with the relevant teams, spearheading a behavioral safety culture for all employees and beyond
  • Develop and coach Zum employees to be our next tier of leaders
  • Full P&L accountability
  • Multi-site accountability within the respective district
  • Works with Human Resources, Recruiting and Safety to strategize and implement hiring needs
  • Work with the Shop Manager to ensure fleet readiness at all times
  • Maintain accurate fleet inventory to include State, Federal, RFP requirement needs, insurance mandates and Zūm requirements
  • Oversight of the Safety Department ensuring compliance with State, Federal, RFP requirements and record keeping
  • Oversight of daily operations
  • Ensure compliance with accident and incident reporting procedures
  • Review all incident reports and submit as applicable
  • KPI monitoring and performance
  • Maintain an operation's facility that is organized, safe, clean and efficient
  • Oversight of Field Trip/Charter process, route awards and execution of Field Trips
  • Work collaboratively with the payroll department ensuring timely and accurate payroll processing while investigating and remedying any discrepancies
  • Where applicable, familiarity with CBA as the guideline for employee management