Customer Marketing Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

We are seeking a talented Customer Marketing Manager to join our dynamic, fast-paced marketing team. As the Partner Marketing Manager, you will play a key role in lead generation, showcasing partner success, driving product adoption, and enhancing partner satisfaction. Your responsibilities will include crafting output-driven narratives, developing educational content, and providing tailored marketing support to strategic accounts. This role requires creativity, strategic thinking, attention to detail, and strong project management skills to amplify client relationships and showcase the value we deliver. 

This is a hybrid role; candidates must be within a commutable distance of San Francisco OR NYC to be considered.

What you’ll do

• Customer success stories: Identify and develop compelling partner success stories through case studies, testimonials, videos, and other formats.

• Customer advocacy: Build and maintain strong relationships with key partners (clients) to understand their needs, identify advocacy opportunities, and create co-marketing initiatives. 

• Customer education: Develop engaging and effective educational content and onboarding materials tailored to various customer segments and learning styles.

• Strategic client marketing support: Deliver premium, customized marketing materials to our strategic accounts, ensuring a personalized and high-touch experience.

• Campaign Management: Handle the day-to-day execution of partner success campaigns and updates to educational content.

What you’ll bring

• Bachelor’s degree (or equivalent experience) in Marketing, Communications, Business, or a related field, preferably within the healthcare or enterprise health systems sector.

• 4-6 years of experience in customer marketing at a growth-stage company.

• Proven track record of creating impactful partner success stories and educational content. 

• Strong understanding of the healthcare ecosystem, including the challenges clinicians and healthcare organizations face.

• Exceptional written and communication skills with the ability to translate complex information into easy-to-understand, engaging content.

• Demonstrated ability to create clear and compelling customer education in a variety of formats (i.e. user guides, decks, short videos)

• Strong organizational and project management skills, ability to manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

• Demonstrated ability to build relationships with customers and internal stakeholders.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator’s mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.