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Regional Manager, Migrations Project Management
Posted on 5/11/2022
INACTIVE
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Marketing
Sales
Segment
Requirements
  • Grow the leadership capability in the org - front line managers and their teams
  • Monitoring and optimizing critical business processes and operational metrics
  • Foster an environment of legendary customer support - positively influencing NPS/ CSAT and getting migrators to submit Marketing stories where applicable
  • Drive or support strategic initiatives across cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success & Innovation
  • Communicate customer trends and feedback to internal teams to drive improvements to the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more
  • Own OKR and metrics management for Migrations
  • Drive impact within the migration strategy through ensuring the high completion rate of migrations
  • Increase referrals for migrations by customers and improvement in operational efficiencies
  • You have 10+ years of experience in fast growing global professional services or support organization
  • Leadership experience managing team of (30+) to meet and exceed operational performance goals
  • You have demonstrated experience in scaling teams through process and tooling improvements
  • You have demonstrated experience in building a customer-centric culture that champions the customer's needs
  • You can demonstrate success in multi-functional influence and inspiring change in a matriced environment
Responsibilities
  • Identify and implement frameworks and programs that will develop support leadership and support engineer talent to be the best they can be
  • Ownership of regional level operational metrics for AMER/APAC
  • Oversee staff planning and allocation for AMER/APAC regions and across customer segment
  • Implement, Improve and standardize key processes to ensure consistent and drive scale and efficiency across the migration process
  • Develop an environment and culture of legendary support throughout the migrations support team
  • Presenting to senior leadership levels with clear and concise successes and challenges and the impact to the overall health of the business
Atlassian

5,001-10,000 employees

Software tools for development & project management
Company mission
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one