Accounts Receivable Specialist

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is looking for an  Accounts Receivable Specialist to join our team in a primarily remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role.

This role is part of the Collections department for the Law Enforcement subvertical and will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company.

Duties & Responsibilities

• Collect on open invoices via phone and email working towards daily, weekly, and monthly collections targets.

• Maintain concise, complete, and accurate collections notes and tags enabling management reporting on collections targets and objectives.

• Suggest improvements in existing processes and procedures, help optimize workflow and resources, as needed.

• Escalate internal and external questions and through management meetings and email communications.

• Assist with cash application duties as assigned.

• Assist with invoicing duties as assigned: 

  • Ensure invoices to customers are accurate and contractually compliant.

  • Quickly attain a thorough understanding of our customer billing terms and primary systems (Salesforce and Tesorio).

• Collaborate cross-functionally with the billing and case management teams to ensure a hospitable customer experience.

• Other duties as assigned.

The Skillset 

• A minimum of 2 years experience in billing and accounts receivable activity at a fast paced, high growth company.

• Experience with Salesforce, SAAS billing, and Government or Law Enforcement accounts is preferred.

• Ability to analyse datasets in Excel using pivot tables, vlookups, formulas is a plus.

• Experience handling escalated matters and assisting other team members is preferred. 

• You will be someone that places customer service (external and internal) as a top priority.

• You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.

• High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.

• Able to work independently, effectively managing and using time through organization and structure.

• Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.

• Excellent communication skills.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an Accounts Receivable Specialist at Flock Safety. 

The First 30 Days

•  Write and publish a “working with me” document. Share with your peers. Ask peers for their docs. 

• Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you. 

• Gain an understanding of the workflows relating to billing and collections. Start to get an understanding of how to send out invoices. 

• Gain an understanding of the company’s products and services, customer contractual terms and payment terms. 

• Learn how to navigate Salesforce Cases and the AR aging in Tesorio. 

The First 60 Days 

• Be comfortable with working through your invoice queue. 

• Start gaining an understanding of your customer’s needs. 

• Be able to walk through your aging and explain what is going on with customers and their invoices. 

• Be able to answer most questions that come into your ticketing queue. 

• Start answering more customer questions by email and phone call in regards to invoices and collections 

90 Days & Beyond 

•  Thorough understanding of billing and collections issues on all your customer accounts.

• Solid working relationships formed with TSMs and CSMs on all your customer accounts.

• Ability to provide timing of collections on all your accounts. 

• Collections notes are current and accurate. 

• By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary. 

• Understand the invoice and collection process. Work to hit SLAs and collections goals.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 
   

Salary & Equity

In this role, you’ll receive a starting salary between $70,000 and $80,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.