Technical Bus Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

The Technical Business Analyst (TBA) will support the Product Team within the Education Case Management practice. This position is responsible for designing and delivering EdTech solutions in the case management markets. Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district and school administrators, teachers, specialists, service providers, and support staff.

The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process. The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation.

*Please note: This role is Remote.

Responsibilities:

• Facilitating software development life cycle (SDLC) activities 

• Coordinating and leading functional and technical requirement gathering sessions 

• Analyzes business requirements, identifies any inconsistencies or gaps, and determines the optimal solution.  

• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams. 

• Creates wireframes or prototypes using Axure RP, or related tools. 

• Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes 

• Handles product troubleshooting and triage, when required and appropriate. 

• Prepares and posts defects/support requests. Manages through to completion and release. 

• Delivers internal trainings for new features – ‘Train the Trainer’. 

• Contributes to internal product improvement committees and initiatives. 

• Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate.  

Required Skills and Experience:

• Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes 

• Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices 

• Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision 

• Ability to work in a fast-paced and changing environment; reacts professionally under pressure 

• Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement 

• Advanced analytical skills, including the ability to analyze, organize, and present data. 

• Demonstrated time management skills - managing priorities across products and teams 

• Detail orientation with excellent analytical, planning, and organizational skills 

• Excellent written and oral communication skills; speaks clearly and persuasively  

Preferred Experience:

• Education: Bachelor’s degree or equivalent experience required. 

• 3+ years of business analysis and/or product design experience. 

• Proven record of excellence in documenting, designing, and delivering technical solutions. 

• Knowledge or experience in EdTech, Case Management systems a plus. 

• Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn. 

• Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA, Monday.com, etc.) 

• UI/UX experience and course certification is a plus. 

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $51,900-$99,999. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.