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Presales Solution Consultant
Field Service Management
Posted on 7/18/2022
INACTIVE
Locations
Dallas, TX, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Marketing
Sales
Social Media
Writing
Requirements
  • Typically requires a minimum of 5+ years of related experience
  • Pre-sales experience and Field Service / Customer Service / Dispatch and Optimization / Work Order Management
  • Ability to work with integration and implementation partners
  • Proven pre-sales skills: excellent communication skills in writing, speaking and presenting
  • Organized and detail-oriented
  • Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
  • Experience speaking with both business decision makers, and technical decision makers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to multi-task and drive, own & execute on priority initiatives to completion
  • A high degree of passion, energy, drive and willingness to travel
  • Flexible with creative problem-solving skills
  • Typically requires a minimum of 5+ years of related experience
  • Pre-sales experience and Field Service / Customer Service / Dispatch and Optimization / Work Order Management
  • Ability to work with integration and implementation partners
  • Proven pre-sales skills: excellent communication skills in writing, speaking and presenting
  • Organized and detail-oriented
  • Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
  • Experience speaking with both business decision makers, and technical decision makers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to multi-task and drive, own & execute on priority initiatives to completion
  • A high degree of passion, energy, drive and willingness to travel
  • Flexible with creative problem-solving skills
Responsibilities
  • Contribute and maintain a showcase of Field Service Management solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of Field Service Management on the ServiceNow platform
  • Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
  • Communicate with both business and technical decision makers
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.