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Program Specialist
Venue Management Operations
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • 5+ years of event coordination/3+ years in event venue management experience at a large scale venue, preferably in hospitality or media/entertainment industry
  • Exceptional administrative & project management experience and strong communication skills
  • A good understanding of workplace building operations/facilities management
  • Ability to work across various levels of the organization while building trust and fostering collaboration
  • A desire to be hands-on, not afraid to roll up your sleeves
  • Ability to work well under pressure with tight deadlines
  • Ability to think strategically, multi-task and lead several events simultaneously in a fast-paced environment
  • Ability to work a flexible schedule based on event needs; evenings and sometimes weekends
  • Excellent customer service and with the ability to proactively address and anticipate event stakeholders' needs
  • The desire to consistently enhance and innovate onsite events, bringing new ideas to the table - both strategic and areas of execution
  • Excellent eye for detail, organized, thorough and a creative thinker and problem solver
  • Able to work independently with minimal supervision
  • Ability to navigate ambiguity and constant change
  • Influence a team of Venue Management technicians and porters to success by providing on-going support, training, and leadership on a daily basis
  • Demonstrate positive leadership and training characteristics, which inspire colleagues to exceed expectations
  • Distribute and assign Venue Management tickets to team members based on schedule, work-load, and event needs
  • Provide the highest level of customer service to all colleagues, vendors, and guests
  • Partner with the Corporate Events and Regional Publicity teams to ensure their on-site events are supported and successful. High profile events include: Company Meeting and Townhalls, Executive Team Dinners, Take Your Kids To Work Day, ERG Tentpole Events, Press Junkets, Promotional Film and Photo Shoots
  • Communicate and collaborate with all third party event agencies and vendors to produce a turn key experience while factoring in the daily building needs and functions
  • Collaborate with colleagues to identify their event venue needs and to ensure flawless execution from the Workplace team and being the primary workplace point of contact throughout the process
  • Responsible for communicating Workplace event best practices with colleagues
  • Work cross-functionally with multiple teams including Reception, Operations, Janitorial, Audio Visual, Security, and Food and Beverage to provide excellent service
  • In-depth knowledge of all property and building capabilities for events & lease restrictions and liaison with property management to ensure contractual fulfillment adherence
  • Produce weekly events communications to property management, reception, building management and security to anticipate the needs for upcoming events
  • Proactively handle any arising issues and troubleshoot any emerging challenges on the event day
  • Assist in large team projects and own small projects as needed within the overall workplace
  • Research event industry and identify opportunities for innovation and creativity
  • Develop process improvements to enhance the day to day operations and efficient service changes that add value to the program

5,001-10,000 employees

Subscription streaming entertainment service
Company Overview
Netflix's mission is to entertain the world. The company operates a streaming platform for movies & TV shows and has over 222 million subscribers globally.
  • Free lunches
  • Up to 12 months' maternity and paternity leave
  • Unlimited vacation days, within reason
  • Open working hours (at the California office)
  • Health, vision, and dental insurance
  • Employee stock purchase plan
  • Mobile phone discounts
Company Core Values
  • Inclusion
  • Innovation
  • Passion
  • Curiosity
  • Judgment
  • Communication
  • Courage
  • Selflessness
  • Integrity
  • Impact