Facebook pixel

Program Specialist
Venue Management Operations
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Communications
Requirements
  • 5+ years of event coordination/3+ years in event venue management experience at a large scale venue, preferably in hospitality or media/entertainment industry
  • Exceptional administrative & project management experience and strong communication skills
  • A good understanding of workplace building operations/facilities management
  • Ability to work across various levels of the organization while building trust and fostering collaboration
  • A desire to be hands-on, not afraid to roll up your sleeves
  • Ability to work well under pressure with tight deadlines
  • Ability to think strategically, multi-task and lead several events simultaneously in a fast-paced environment
  • Ability to work a flexible schedule based on event needs; evenings and sometimes weekends
  • Excellent customer service and with the ability to proactively address and anticipate event stakeholders' needs
  • The desire to consistently enhance and innovate onsite events, bringing new ideas to the table - both strategic and areas of execution
  • Excellent eye for detail, organized, thorough and a creative thinker and problem solver
  • Able to work independently with minimal supervision
  • Ability to navigate ambiguity and constant change
Responsibilities
  • Influence a team of Venue Management technicians and porters to success by providing on-going support, training, and leadership on a daily basis
  • Demonstrate positive leadership and training characteristics, which inspire colleagues to exceed expectations
  • Distribute and assign Venue Management tickets to team members based on schedule, work-load, and event needs
  • Provide the highest level of customer service to all colleagues, vendors, and guests
  • Partner with the Corporate Events and Regional Publicity teams to ensure their on-site events are supported and successful. High profile events include: Company Meeting and Townhalls, Executive Team Dinners, Take Your Kids To Work Day, ERG Tentpole Events, Press Junkets, Promotional Film and Photo Shoots
  • Communicate and collaborate with all third party event agencies and vendors to produce a turn key experience while factoring in the daily building needs and functions
  • Collaborate with colleagues to identify their event venue needs and to ensure flawless execution from the Workplace team and being the primary workplace point of contact throughout the process
  • Responsible for communicating Workplace event best practices with colleagues
  • Work cross-functionally with multiple teams including Reception, Operations, Janitorial, Audio Visual, Security, and Food and Beverage to provide excellent service
  • In-depth knowledge of all property and building capabilities for events & lease restrictions and liaison with property management to ensure contractual fulfillment adherence
  • Produce weekly events communications to property management, reception, building management and security to anticipate the needs for upcoming events
  • Proactively handle any arising issues and troubleshoot any emerging challenges on the event day
  • Assist in large team projects and own small projects as needed within the overall workplace
  • Research event industry and identify opportunities for innovation and creativity
  • Develop process improvements to enhance the day to day operations and efficient service changes that add value to the program
Netflix

5,001-10,000 employees

Subscription streaming entertainment service
Company Overview
Netflix's mission is to entertain the world. The company operates a streaming platform for movies & TV shows and has over 222 million subscribers globally.
Benefits
  • Free lunches
  • Up to 12 months' maternity and paternity leave
  • Unlimited vacation days, within reason
  • Open working hours (at the California office)
  • Health, vision, and dental insurance
  • Employee stock purchase plan
  • Mobile phone discounts
Company Core Values
  • Inclusion
  • Innovation
  • Passion
  • Curiosity
  • Judgment
  • Communication
  • Courage
  • Selflessness
  • Integrity
  • Impact