Procedure Writer
Updated on 2/7/2024
Upgrade

1,001-5,000 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Financial Services
Data & Analytics

Company Stage

Series E

Total Funding

$357.2M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

11%

1 year growth

24%

2 year growth

91%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Content & Writing
Requirements
  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Expert proficiency with Google Suite and Microsoft Office
Responsibilities
  • Own the research, writing, and editing of professional quality process and job guide documentation
  • Understand and operate within existing change management requirements
  • Serve as a subject matter expert on operational procedure and processes
  • Interact and proactively communicate with varying levels of department and operations leadership
Desired Qualifications
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Ability to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfort