Full-Time

Senior Procedure Writer

Updated on 5/2/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics

Senior

Phoenix, AZ, USA

Required Skills
Communications
Requirements
  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Exceptional verbal and written communication skills
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with self-motivation to accept and complete tasks
  • Highly organized individual with the ability to balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in an intense, do-it-yourself, start-up environment with a fast pace and continuous change
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
  • Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization
  • Maintain a high level of integrity and discretion in handling confidential information
Responsibilities
  • Understand and operate within existing change management requirements
  • Translate high-level conceptual information and ideas to written material for the intended audience
  • Contribute to growing and structuring program with a senior mentality towards resolutions and improvements
  • Serve as a subject matter expert on operational procedure and processes
  • Lead by example, display a high level of ownership, and mentor others
  • Interact and communicate with varying levels of department and operations leadership

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

22%

1 year growth

41%

2 year growth

98%