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Closing & Post Closing Manager
Posted on 7/15/2022
Phoenix, AZ, USA
Experience Level
Desired Skills
Customer Service
  • 2+ years of closing and post closing management experience
  • 4+ years of experience in high volume purchase mortgage loan closing
  • Ability to manage and monitor the performance of others and provide quality coaching to improve performance
  • Strong problem-solving, organizational, and project management skills
  • Expert knowledge of mortgage systems
  • Superior customer services skills
  • Experience with outsourcing fulfillment closing services
  • Excellent communication skills, both written and verbal, in relating to internal and external clients
  • Ability to thrive in a fast-paced, high production environment
  • Oversee daily pipeline management to meet mortgage funding goals and metrics
  • Deliver an exceptional customer service while ensuring all internal compliance policies, investor guidelines, and mortgage regulations are being maintained
  • Update workflows, procedures, and policies to create a seamless operation and address challenges with strategic solutions as they arise
  • Resolve any issues by partnering with internal partners to ensure efficient and successful loan closures
  • Generate and manage closing reports to track pipelines and performance
  • Assist, mentor, and motivate team members to meet or exceed daily, monthly, quarterly, and yearly goals, KPIs and SLAs
  • Foster a team environment that is in line with Orchard Values and Culture
  • Collaborate with cross-functional leaders/teams and Director of Mortgage Operations to continuously iterate on and improve upon processes
  • Track, analyze, and communicate team and individual performance data
  • Identify knowledge gaps within the team and develop a plan to fulfill them

501-1,000 employees

Online platform for buying and selling residential real estate
Company mission
Orchard wants to reinvent the way people buy and sell their homes.
  • Comprehensive benefits - We offer medical, vision, and dental benefits for employees and dependents, with some plans fully sponsored by Orchard.
  • Paid parental leave - We offer new parents up to 18 weeks paid leave to bond with their newborns—plus a customized one-month transition period to ease into life as a working parent.
  • Paid family leave - We offer up to 10 weeks paid leave for employees who need to care for sick family members.
  • Flexible paid time off - We count your contributions, not vacation days. Take the time you need to recharge and refresh.
  • Team events - From monthly town hall meetings to team lunches and gatherings outside of the office, we make time to celebrate wins and unwind together.
  • Paid industry certification - We cover dues on licenses and renewal fees for brokers, realtors, and more.
Company Values
  • Create raving fans
  • Own it
  • Find a way
  • Treat people with respect
  • Mission before team. Team before self
  • Commit yourself to grestness- every day