Internship

Software Support Internship

Updated on 4/18/2024

Quest Analytics

201-500 employees

Provider network management for healthcare

Data & Analytics

Overland Park, KS, USA

Required Skills

Git

Requirements

Lives in the Kansas City metro area
Pursuing a degree in Computer Science, IT, or a related degree (Juniors or Seniors preferred)
Familiarity with programming languages, development tools, or software development concepts is a plus
Entry-level certifications related to software support or development can be advantageous
Showcase any relevant projects or coursework that demonstrate problem-solving skills in a software context
Previous experience in customer service roles, especially those related to software support, is beneficial
Basic understanding of version control systems (e.g., Git) can be an asset
Team player with good communication
Positive attitude

Responsibilities

Assist in diagnosing and resolving software-related problems reported by end-users
Work collaboratively with team members to troubleshoot issues and provide effective solutions
Communicate with users in a professional and customer-friendly manner
Gather and maintain accurate and comprehensive documentation of software issues and their step-by-step resolutions
Contribute to the development and updating of a knowledge base for internal reference
Collaborate with other members of the software support team to share knowledge and insights
Participate in team meetings and contribute to discussions on process improvement
Actively engage in training sessions to enhance technical skills and product knowledge
Stay informed about the latest software versions, updates, and industry best practices
Prioritize and manage support tickets efficiently to meet established service level agreements
Work on multiple tasks concurrently while ensuring the quality and accuracy of solutions
Seek feedback from supervisors, mentors, and peers to improve performance
Demonstrate a proactive approach to incorporating feedback for continuous improvement
Adhere to company policies, guidelines, and ethical standards
Maintain confidentiality and security of sensitive information related to software support

Your Quest: Help make a big difference in healthcare access

At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated Software Support Intern who lives in the Kansas City area and has a passion for solving problems and the willingness to jump in and learn fast.

Our internship offers challenging work that gives you the chance to provide immediate value and is ideal for those pursuing a bachelor’s or master’s degree.

For our Software Supports team, collaboration is woven into the fabric of everything we do; a business-friendly agile board, working to identify problems and finding creative ways to solve them. You will be immersed in an environment that nurtures individualism, creative problem-solving, and intellect.

We’re looking for great minds and great entrepreneurial spirits to join our team today. Apply with us and let’s connect!

What you’ll do:

Assist in diagnosing and resolving software-related problems reported by end-users.
Work collaboratively with team members to troubleshoot issues and provide effective solutions.
Communicate with users in a professional and customer-friendly manner.
Gather and maintain accurate and comprehensive documentation of software issues and their step-by-step resolutions.
Contribute to the development and updating of a knowledge base for internal reference.
Collaborate with other members of the software support team to share knowledge and insights.
Participate in team meetings and contribute to discussions on process improvement.
Actively engage in training sessions to enhance technical skills and product knowledge.
Stay informed about the latest software versions, updates, and industry best practices.
Prioritize and manage support tickets efficiently to meet established service level agreements.
Work on multiple tasks concurrently while ensuring the quality and accuracy of solutions.
Seek feedback from supervisors, mentors, and peers to improve performance.
Demonstrate a proactive approach to incorporating feedback for continuous improvement.
Adhere to company policies, guidelines, and ethical standards.
Maintain confidentiality and security of sensitive information related to software support.

What you’ll need:

Lives in the Kansas City metro area
Pursuing a degree in Computer Science, IT, or a related degree (Juniors or Seniors preferred)
Familiarity with programming languages, development tools, or software development concepts is a plus.
Entry-level certifications related to software support or development can be advantageous.
Showcase any relevant projects or coursework that demonstrate problem-solving skills in a software context.
Previous experience in customer service roles, especially those related to software support, is beneficial.
Basic understanding of version control systems (e.g., Git) can be an asset.
Team player with good communication
Positive attitude

What you’ll appreciate:

•Workplace flexibility – you choose between remote, hybrid or in-office.

•Company paid employee medical, dental and vision

•Competitive salary and success sharing bonus

•Flexible vacation with no cap, plus sick time and holidays

•An entrepreneurial culture that won’t limit you to a job description

•Being listened to, valued, appreciated -- and having your contributions rewarded

•Enjoying your work each day with a great group of people

Apply TODAY!

careers.questanalytics.com

About Quest Analytics

For more than 30 years, we’ve been improving provider network management one groundbreaking innovation at a time. 95% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

Visa sponsorship is not available at this time.

Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.

Quest Analytics

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Website

View Company Profile

Quest Analytics offers a Provider Network Management platform that ensures accurate provider directories and enhances accessible networks for healthcare organizations. The technology focuses on trust, transparency, and compliance with federal and state regulator requirements.

Company Stage

Series B

Total Funding

$25.9M

Headquarters

Overland Park, Kansas

Founded

2003

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 19%

2 year growth

↑ 35%

Benefits

Competitive salary

Success-sharing bonus

Company matching 401K and HSA Contribution

FSA, HSA and commuter benefits

100% company-paid high-deductible health plan, dental and vision for employee

PPO Plan option offered

Wellness benefits

Casual and fun work environment

Free gourmet coffee, drinks and snacks

Social and community outreach programs

Flexible work arrangements and telecommuting

Professional development and training

Monthly culture-building activities