Full-Time

Account Protection Specialist

Posted on 10/4/2024

Brex

Brex

1,001-5,000 employees

Financial services for startups and businesses

Fintech
Financial Services

Compensation Overview

CA$28 - CA$30Hourly

+ Equity + Other forms of compensation

Entry, Junior

Vancouver, BC, Canada

Requires in-office presence in Vancouver at least 2 days per week (Wednesday and Thursday).

Category
Risk Management
Finance & Banking
Requirements
  • Well-versed in customer experience, operations, and risk management
  • Fraud prevention experience
  • Excellent verbal, written, and interpersonal communication skills
  • Proactive and ability to multi-task in a fast-paced environment
  • Experience in Microsoft Office/Google Apps
  • Must be willing to work in office 2 days per week on Wednesday and Thursday
Responsibilities
  • Access systems and document steps taken to efficiently service the customer
  • Determine action required based on established procedures to protect the assets; work with management on handling more complex cases
  • Communicate in a professional manner with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
  • Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts
  • Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured
  • Review documentation and be able to assess the validity of those documents
  • Place and/or take calls as escalated and requested by the cross-functional teams or team leaders
  • Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations
  • Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
  • Adhere to regulatory and legal requirements
  • Be able to extract and present data
  • Work effectively through email, phone, and chat channels

Brex provides financial services designed for startups, small to medium-sized businesses, and larger enterprises. Their main products include corporate credit cards, cash management accounts, and expense management tools. Brex's corporate credit cards offer higher credit limits without requiring personal guarantees, making them appealing to startups and companies with limited credit history. The services are integrated with other business tools, allowing clients to manage expenses, track spending, and optimize cash flow efficiently. Unlike traditional banks, Brex focuses on a tech-savvy approach to finance, which helps them stand out in the financial services market. The company's goal is to simplify financial management for businesses, enabling them to operate more effectively.

Company Stage

Series D

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-9%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Brex's new digital banking products and updates to their business accounts offer increased saving flexibility and higher yield, enhancing their appeal to startups.
  • Recognition as #4 on the 2024 CNBC Disruptor 50 list highlights Brex's strong market position and innovative approach.
  • Participation in high-profile events like VB Transform 2024 and partnerships with companies like Column N.A. demonstrate Brex's influence and commitment to innovation.

What critics are saying

  • The ongoing wave of tech layoffs could impact Brex's growth and operational stability, as seen across the industry.
  • Brex faces intense competition from both traditional banks and other fintech companies, which could pressure their market share.

What makes Brex unique

  • Brex offers higher credit limits and no personal guarantees on their corporate credit cards, making them particularly attractive to startups and growing companies.
  • Their seamless integration with other business tools and focus on tech-driven financial solutions sets them apart from traditional banks.
  • Brex's use of generative AI to simplify complex financial topics and potentially offer digital CFO capabilities is a unique innovation in the fintech space.

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Benefits

Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.

Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.

Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.

Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.

INACTIVE