Simplify Logo

Full-Time

Support Engineer

Remote, EU

Updated on 10/8/2024

Rutter

Rutter

11-50 employees

Universal API for commerce and financial platforms

Financial Services
Fintech

Junior, Mid

New York, NY, USA

Position is primarily remote for EU candidates, but listed location is New York.

Category
Customer Support
Customer Success & Support
Requirements
  • Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.
  • Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby.
  • Love working with customers and helping them be successful.
  • Love asking lots of questions.
  • Be unsatisfied until the customer problem is well solved.
  • Proficiency in SQL.
  • 2+ years of engineering experience or 4+ years of technical support experience.
Responsibilities
  • Own first level of technical support for all our customers.
  • You’ll triage all incoming support issues in a timely manner during business hours in your local timezone (9am-5pm), and urgent issues from some select enterprise customers.
  • You'll work on tooling and customer-facing functionality to help customers be more successful using our product.
  • Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.

Rutter provides a Universal API that seamlessly integrates with over 40 commerce, accounting, and payment platforms, enabling real-time data synchronization and automation for expense management, AP/AR processes, shipping & fulfillment, and marketplaces. The company is a trusted integration partner for leading fintech and commerce companies, offering customizable and in-depth integration features to cater to complex business needs.

Company Stage

Series A

Total Funding

$28.5M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

16%

2 year growth

-41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rutter's $27M Series A funding led by a16z and other prominent investors indicates strong financial backing and growth potential.
  • The addition of key hires like Eric Morse as Head of Product and Christine Yang as Head of Sales strengthens the leadership team, positioning the company for strategic growth.
  • Rutter's comprehensive integration capabilities across major accounting platforms make it a highly attractive option for businesses looking for seamless financial data management.

What critics are saying

  • The competitive landscape for financial data integration is intense, with established players like Codat posing significant challenges.
  • Rapid expansion and integration efforts may strain Rutter's resources and operational capabilities, potentially impacting service quality.

What makes Rutter unique

  • Rutter's universal API approach aims to simplify commerce and business financial data integration, setting it apart from competitors with more fragmented solutions.
  • The company's recent expansion into accounting platform integrations covers over 85% of businesses in the US and UK, providing a comprehensive solution that few competitors can match.
  • Strategic partnerships with companies like Vanta for continuous compliance monitoring enhance Rutter's value proposition by ensuring robust security and compliance.

Benefits

Unlimited PTO

Quarterly company-wide recharge days

Wellness stipend

100% medical, dental, and vision coverage

16 weeks of parental leave

A stipend to buy your laptop and set up your home office

401k match

Ownership & stake in the company