Full-Time

Support Engineer

Posted on 9/9/2024

Rutter

Rutter

11-50 employees

API for finance automation solutions

Fintech
Financial Services

Junior, Mid

New York, NY, USA

Category
Customer Support
Customer Success & Support
Required Skills
Python
Postman
Ruby
SQL
TypeScript
Requirements
  • Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.
  • Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby.
  • Love working with customers and helping them be successful.
  • Love asking lots of questions.
  • Be unsatisfied until the customer problem is well solved.
  • Proficiency in SQL.
  • 2+ years of engineering experience or 4+ years of technical support experience.
Responsibilities
  • Own first level of technical support for all our customers.
  • You’ll triage all incoming support issues in a timely manner during business hours in your local timezone (9am-5pm), and urgent issues from some select enterprise customers.
  • You'll work on tooling and customer-facing functionality to help customers be more successful using our product.
  • Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.

Rutter specializes in finance automation by providing a unified API that aggregates financial data for businesses. This API allows clients, such as financial institutions and e-commerce platforms, to easily pull and review their business data, which helps them save time and reduce the need for extensive engineering resources. By streamlining processes like vetting and onboarding, Rutter enables businesses to integrate new systems more efficiently. Unlike many competitors, Rutter offers a flexible pricing model based on subscription fees and usage, ensuring clients only pay for what they use. The main goal of Rutter is to enhance operational efficiency for its clients, maximizing the value of their time and financial resources.

Company Stage

Series A

Total Funding

$27.9M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

7%

2 year growth

-26%
Simplify Jobs

Simplify's Take

What believers are saying

  • Embedded finance trends enhance Rutter's API offerings for integrated financial services.
  • Open banking rise benefits Rutter's data integration services with easier data access.
  • Growing demand for real-time financial data aligns with Rutter's instant data access capabilities.

What critics are saying

  • Visa's new program may divert potential clients from Rutter's API solutions.
  • Rutter faces competition from Codat in accounting platform integrations.
  • Rapid fintech advancements could render Rutter's API offerings obsolete without innovation.

What makes Rutter unique

  • Rutter offers a universal API for commerce, accounting, and payments integration.
  • The company provides a single API to streamline business data integration and automation.
  • Rutter's API supports over 85% of businesses in the US and UK.

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Benefits

Unlimited PTO

Quarterly company-wide recharge days

Wellness stipend

100% medical, dental, and vision coverage

16 weeks of parental leave

A stipend to buy your laptop and set up your home office

401k match

Ownership & stake in the company

INACTIVE