Operations Trainer

ESSENTIAL FUNCTIONS

• Maintains confidentiality of CDS Global and its clients’ proprietary information.
• Maintains working knowledge of assigned department(s) and essential functions of production positions in assigned department(s).
• Performs needs analysis and skills assessment
• Coordinates, schedules, and conducts training using a variety of instructional techniques.
• Develops, documents, organizes, and maintains training materials, including reference materials, job aids, procedures and processes.
• Instructs trainees in accordance with established departmental work procedures.
• Develops, maintains, and administers tools used to evaluate and measure employees’ progress and knowledge base.
• Analyzes development projects, sets appropriate timelines, organizes projects and implements development.
• Learns, comprehends, and trains employees on system enhancements and procedure changes.
• Evaluates training needs of new and/or existing clients and designs appropriate training materials for integration into CDS Global processing.
• Assists management with special projects.
• Provides assistance to managers and employees as needed.
• Train clients on procedures, systems, and processes.
• Treats colleagues with respect; communicates with honesty and transparency, candor and directness.
• Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
• Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
• Reacts to changes and remains productive, e.g., changes in processes and procedures.
• Follows all CDS Global ergonomic and safety policies.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Performs additional duties as required or requested.
• May travel occasionally as required or requested.
• May work extended and/or flexible hours as required or requested.

EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING

• Associate’s degree or equivalent in training or related field such as business, education, or communication, or equivalent business work experience in training or CDS Global system experience in Customer Service or Operations.
• Three months or more of experience in Operations environment preferred.
• Three months or more training in Instructional Design and/or Training Evaluation preferred.
• Above average PC and MS Office knowledge/skills.
• Demonstrated experience designing, delivering and evaluating training programs.
• Proficient verbal and written English communication skills. Experience conveying clear, concise information to others, using verbal, written, or other appropriate communication techniques.
• Experience using advanced math skills.
• Demonstrated initiative and ability to be self-directed.
• Demonstrated experience identifying and resolving situations, determining most effective and/or efficient actions.
• Demonstrated experience analyzing situations using research and troubleshooting skills.
• If required to travel, has access to transportation requiring a valid driver’s license, proof of safe driving record and active insurance.
  
   
• Salary:
  Base wage = $16.90/hour
   
• Work Schedule 
  Monday - Friday 9am-5pm
   
• WORK LOCATION
  2005 Lakewood Drive Boone, Iowa 50036
   

POSITION TYPE = Full Time

WHAT YOU CAN EXPECT WHEN YOU JOIN CDS GLOBAL:

• Full time benefit eligible employees reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care
• Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional.  We also offer comprehensive Dental and Vision plans. 
• In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs. 
• Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account. 
• CDS Global will provide eligible employees with paid parental leave for new parents. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 
Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.

VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. 

Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer  - Veterans/Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

• Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
• All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.

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