Urgent Care Veterinary Practice Manager

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care. 
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community. 
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued. 

• Reports to the Regional Director of Operations, UrgentVet
• Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time 
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends. 

Emotional Intelligence and Communication

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow-up
• High level of self-awareness, with a willingness to receive feedback and continuously improve
• Skilled in de-escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Leadership and Team Management

• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision-making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members' strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with the ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they escalate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies