Operations Support Specialist

Customer Deployment & Operations · Maidenhead, Berkshire

About Profitero:

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.

Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.

Overview:

We are looking for an Operations Support Specialist to join our team in the UK. You will be responsible for the operational support tasks which underpin our software to ensure our client accounts work in a manner which meets their objectives. The ideal candidate will have experience in a technical support role or of owning and delivering an initiative in an operations environment. Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Office: Maidenhead, UK, currently working a mix of office and remotely.  Moving from Maidenhead to Windsor offices from March 2023.

Hours: Full-time

Responsibilities:

• Managing the maintenance tasks associated with account excellence
• Resource scheduling to support scheduled maintenance tasks
• Highlight and help to resolve deviations from scope related to maintenance tasks
• Liaising with leads from other departments to ensure maintenance queries are resolved
• Assist with maintenance status tracking and reporting
• Action small change requests via ACE which do not require resource planning
• Produce timing plans in conjunction with resourcing managers and other key stakeholders
• Validate accuracy of customer accounts and ensure existing quality checks are followed
• Recommend and introduce process improvements
  

The above lists are not exhaustive, and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Qualifications & skills:

• 1+ years of experience in a technical support role
• Self-motivated, accountable and committed with well-developed decision-making skills
• Strong customer orientation, ability to manage complex and conflicting requirements
• Strong communication and interpersonal skills
• Excellent organisation, problem-solving and prioritisation skills
• Strong organisational and prioritisation skills
• Have the ability and desire to deeply understand and apply technological solutions to business problems
• Experience supporting and implementing technology solutions a strong plus
• High degree of proficiency in Excel
• Prior experience at a technology / software company a plus
• European / Asian language skills desirable for EMEA based roles

Company benefits:

Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, so should we.

That’s why we offer fantastic benefit packages to all our employees, including:

• Attractive bonus scheme
• Employee healthcare plan
• Life Assurance
• Group Income Protection
• Dental care plan
• Eye care scheme
• Employee Assistance Programme (EAP)
• 24-hour online GP service
• Company pension scheme
• Tax-free childcare scheme
• Cycle to work scheme
• 25 days holiday plus bank holidays
• Birthday day off
• Gym membership at up to 40% off
• Frequent social events
• Employee referral program
• Personal employee development plan
• Access to Personal Learning Development Library
• Profitero hero scheme
  

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.