Infrastructure Operations Program Manager

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. 

About the role:

As the Infrastructure Operations Program Manager, you will be responsible for operationalizing and scaling CoreWeave’s bare-metal support program globally, initially focusing on the team’s data program. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective data analysis and reporting. You will drive data-first management of client relationships and enable cross-functional partnerships to improve new and existing operational processes and tools.

In this role, you will:

• Own and evolve data processes and tooling across all support workflows, including break/fix, incident response, maintenance, RMA, and customer escalations.
• Drive operational insights through data, improving how we collect, structure, and analyze information to surface trends, enforce accountability, reduce repeat issues, and proactively report on program performance.
• Partner cross-functionally with engineering, operations, vendors, and customers to align on data definitions, reporting standards, and workflow instrumentation.
• Partner with data teams to build and maintain scalable data models and reporting layers, working with both structured and unstructured data to create reliable tables, views, and dashboards.
• Transform ad hoc processes into standardized workflows, enabling consistent tracking and measurement across regions, vendors, and customers.
• Develop and operationalize key metrics and dashboards, including backlog, SLA adherence, resolution time, vendor performance, and overall program health.
• Enable a metrics-driven operating model, helping the organization transition toward data-informed decision-making, faster time-to-resolution, and improved customer experience.
• Continuously identify gaps and opportunities in tooling, reporting, and workflows, and lead initiatives to improve operational efficiency and visibility.
• Fill additional scope of operational program management as the team’s needs shift and evolve.

Who You Are

• 3+ years of program or operations management experience in cloud infrastructure, datacenter operations, or high-performance computing environments.
• Strong ability to bridge operations and data, with hands-on experience in support environments, data analysis, reporting, and visualization across multiple systems and sources.
• Experience working with support or service delivery environments (e.g., ticketing systems, incident management, escalation workflows).
• Proficiency in working with structured and unstructured data, including building datasets, defining metrics, and ensuring data quality and consistency.
• Demonstrated ability to design and implement scalable processes and workflows, turning ambiguity into repeatable, measurable systems.
• Familiarity with cloud computing concepts, containerization, and/or infrastructure hardware environments.
• Working knowledge of hardware troubleshooting and datacenter operations is a strong plus.
• Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams, including external partners.
• Proven problem-solving mindset, with the ability to operate effectively in fast-paced, evolving environments.
• Experience creating clear, customer-facing reports and documentation that translate operational data into actionable insights.
• Applicants must have work authorization that does not require sponsorship now or in the future.

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.

• You’re curious about Kubernetes, Docker, and containerized infrastructure
  
  
• You have strong problem-solving skills with a proactive and analytical mindset.
  
  
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The base salary range for this role is $122,000 to $179,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).