ICQA Program Manager
Posted on 3/21/2023
hims & hers

201-500 employees

Personal telehealth wellness
Company Overview
Hims and hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Columbus, OH, USA
Experience Level
Desired Skills
  • BA/BS Degree plus 5+ years relevant background in the e-commerce logistics industry
  • Distribution/Fulfillment experience in Pharmacy / RX inventory management
  • Previous Inventory Control and Quality Assurance Management experience
  • Experience with Lean and Six Sigma methodologies and 5-Why techniques
  • Prior experience managing a team of professionals in a global environment
  • Must be a skilled negotiator, highly analytical, creative and an effective communicator
  • Analytical experience
  • Google Application and Excel spreadsheet experience
  • Travel up to 25%
  • Lead and manage Inventory Control /Quality Associates & Researchers in ICQA functions to drive team performance
  • Ensure inventory and quality KPIs are reviewed on a daily, weekly, or monthly basis and perform respective control and quality analysis
  • Cooperate with all operations & product team managers to identify and understand key projects, initiatives and system enhancements such as PMS system implementation
  • Build & improve processes for an effective quality control on Inbound and Outbound
  • Coordinate inventory control maintenance, plan & identify root causes of inventory deviation in order to maximize stock
  • Participate and lead network-wide fulfillment & operations-focused quality initiatives
  • Analyze & drive process improvements & ensure high level of communication of all processes and policies
  • Manage and maintain the company's quality inspection and release programs for incoming and in-process materials and finished goods
  • Write and train SOP's, work instructions, and other technical documents