INACTIVE
Full-Time
Technical Corporate Customer Success Manager
Open-source full-stack error tracking system
$80,000 - $220,000
Junior, Mid, Senior
San Francisco, CA, USA
Required Skills
Communications
Salesforce
Marketing
Requirements
- Naturally possess a high level of empathy and pay close attention to the needs of customers
- Are solutions-oriented, have a high standard for quality, and feel accomplished when customers are successful
- Are a clear and confident communicator -- comfortable both writing and speaking to executives at startups to the Fortune 500 and coordinating cross-functionally with internal teams and leadership
- Are comfortable in a fast-paced environment that requires strong time-management skills and collaboration with our technical and business teams
- Customer Success experience preferably with a B2B Software subscription
- Revenue quota-carrying experience is a must
- Experience managing & owning the full subscription cycle from onboarding the customer to securing a renewal
- Have exceptional oral and written communication skills that show enthusiasm, energy, and poise
- You have a Bachelor's degree or equivalent and a dedication to ongoing learning
Responsibilities
- Be the customer's champion within Sentry
- Take ownership of your book of business/portfolio and maintain long-term account health and relationships
- Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any
- Identify and close upgrade and expansion opportunities with existing accounts
- Maintain engagement with customers throughout the life cycle, and use metrics to analyze customers' usage of Sentry's product
- Actively advocate for customers, working cross-functionally with PMs, engineering, marketing, and others to delight customers and help them meet their business goals while being empathetic to the processes and priorities of other teams
- Consistently meet and exceed ARR targets for Renewals and Expansions
- Help customers make the best out of their investment with Sentry by driving product adoption, sharing best practices, and implementing growth and optimization strategies for maximum value
Desired Qualifications
- Experience with CRM tools like Salesforce is a plus
Sentry is on a mission to help developers save time, energy, and probably a few therapy sessions. The company operates an error & crash monitoring platform.
Company Stage
Series E
Total Funding
$217.5M
Headquarters
San Francisco, California
Founded
2011
Growth & Insights
Headcount
6 month growth
↓ -2%1 year growth
↑ 6%2 year growth
↑ 52%Benefits
Competitive Compensation + Equity
401(k) Plan
Medical, Dental, Vision Insurance
Commuter Stipend
Professional Development Stipend
Health & Wellness Benefits
Charitable Matching Program
Flexible PTO
Paid Parental Leave
INACTIVE