Pharmacy Operations Manager

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Manages operational activities, priorities, and problems, technician staffing and workloads. Provides status report to pharmacy management effectively communicating issues, concerns, and suggestions as appropriate. Identifies opportunities for cost containment and promotes cost effective utilization of resources. Assists with budget preparation and daily financial activity specifically in relation to high cost drugs. Assists the Director and Assistant Vice President of Pharmacy with meeting administrative goals and objectives.  This position will have oversight at Richardson, Fort Worth and Redbird.  These sites manage Oncology and non oncolgogy infusion services.
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree Bachelor of Science degree or 
  PharmD from ACPE accredited school of pharmacy 
   

• Experience
  3 years pharmacy management experience or 
  completion of a HealthSystem Pharmacy Administration and Leadership (HSPAL) resident program. 
  English (speaking, reading, writing) 
   

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT Current Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) required by start date Upon Hire and 
  Eligible for licensure by Texas State Board of Pharmacy (TSBP) is required Upon Hire and 
  Texas license with TSBP within 30 days of date of hire. 
  
  JOB DUTIES
• Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall annual Hospital performance improvement targets.
• Meets or exceeds financial goals and objectives of the department.
• Maintains and enforces organizational and departmental policies, procedures, objectives, performance improvement initiatives, environmental and infection control standards.
• In the absence of the Director or when requested, represents the pharmacy department knowledgeably and professionally at all meetings, conferences, committees.
• Oversees pharmacy distribution processes. Works with staff in developing accurate and efficient distribution processes, policies, and procedures. Oversees and assists with annual controlled substance inventory and quarterly purchasing inventories.
• Assists the Director and Assistant Vice President of Pharmacy with implementation, monitoring and evaluation of the departmental strategic plan and standards of care. Works to eliminate or reduce predictable sources of billing, transcription, or dispensing errors.
• Mentors staff in good decision-making skills, and problem identification and resolution processes. Promotes staff ownership of the work environment encouraging process improvement actions.
• Assists pharmacy management by reporting drug purchase history information, NF usage, and nursing unit doses used for financial analysis and cost saving initiatives. Overseas pharmacy payroll processes, collating payroll data with workload units for assessing staffing efficiency.
• Maintains high visibility and availability through participation in departmental meetings and daily activities. Maintains effective communications with coordinators and technical staff providing leadership and support and assisting staff as necessary. Contributes ideas and identifies opportunities for process improvements to better deliver prompt and safe patient care.
• Actively involved in the interview, selection and hiring of qualified candidates. Evaluates employee performance. Completes annual appraisals in a timely manner and provides documentation of commendations or disciplinary actions.
• Works with technician development coordinator and appropriate operations coordinators regarding technical staff orientation, development, education, training, PTCB certification and TSBP registration.
• Monitors pharmacy information systems and communicates with IR regarding problems, resolutions, and improvements. Coordinates upgrades of information systems with outside vendors and IR as needed. Processes formulary additions to pharmacy information systems, and new additions to the CDM. Assists with charge audits upon request, monitors timeliness of charges and credits and verifies accuracy when deemed necessary.
• Actively enhances personal growth, development, and management skills by review of current literature, participating in continuing educational programs, in-service and meetings. Strives to improve patient satisfaction, as measured by Press Ganey scores.
• Develops People - Coaches people; develops future talent; delegates; effectively deals with employee problems.
• Leads Change - Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.
• Drives for Results - Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
• Building Teams - Clarifies roles and responsibilities; includes all organization personnel into decision making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.
• Focuses on Customer - Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.
• Communicates - Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.
• Duties performed may include one or more of the following core functions\: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Displays friendliness, compassion, sensitivity, kindness, and appropriate manners in interactions with patients, physicians and other ancillary healthcare staff.
• Displays open-mindedness and objectivity in relations with patients, physicians, and other ancillary healthcare staff.
• Promotes a spirit of unity which enables the group to work together to achieve a common goal.
  Takes initiative to perform job and/or assist co-workers, supporting the work of others in accomplishing the mission.
• Displays adaptability by adjusting to meet the needs.
• Receives suggestions in a positive manner for improvement and necessary changes in scheduling, procedures and assignments.
• Exhibits behaviors, which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance while rendering service.
• Ensures qualified clinicians are accountable to the organization.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
 

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Manages operational activities, priorities, and problems, technician staffing and workloads. Provides status report to pharmacy management effectively communicating issues, concerns, and suggestions as appropriate. Identifies opportunities for cost containment and promotes cost effective utilization of resources. Assists with budget preparation and daily financial activity specifically in relation to high cost drugs. Assists the Director and Assistant Vice President of Pharmacy with meeting administrative goals and objectives.  This position will have oversight at Richardson, Fort Worth and Redbird.  These sites manage Oncology and non oncolgogy infusion services.
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree Bachelor of Science degree or 
  PharmD from ACPE accredited school of pharmacy 
   

• Experience
  3 years pharmacy management experience or 
  completion of a HealthSystem Pharmacy Administration and Leadership (HSPAL) resident program. 
  English (speaking, reading, writing) 
   

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT Current Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) required by start date Upon Hire and 
  Eligible for licensure by Texas State Board of Pharmacy (TSBP) is required Upon Hire and 
  Texas license with TSBP within 30 days of date of hire. 
  
  JOB DUTIES
• Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall annual Hospital performance improvement targets.
• Meets or exceeds financial goals and objectives of the department.
• Maintains and enforces organizational and departmental policies, procedures, objectives, performance improvement initiatives, environmental and infection control standards.
• In the absence of the Director or when requested, represents the pharmacy department knowledgeably and professionally at all meetings, conferences, committees.
• Oversees pharmacy distribution processes. Works with staff in developing accurate and efficient distribution processes, policies, and procedures. Oversees and assists with annual controlled substance inventory and quarterly purchasing inventories.
• Assists the Director and Assistant Vice President of Pharmacy with implementation, monitoring and evaluation of the departmental strategic plan and standards of care. Works to eliminate or reduce predictable sources of billing, transcription, or dispensing errors.
• Mentors staff in good decision-making skills, and problem identification and resolution processes. Promotes staff ownership of the work environment encouraging process improvement actions.
• Assists pharmacy management by reporting drug purchase history information, NF usage, and nursing unit doses used for financial analysis and cost saving initiatives. Overseas pharmacy payroll processes, collating payroll data with workload units for assessing staffing efficiency.
• Maintains high visibility and availability through participation in departmental meetings and daily activities. Maintains effective communications with coordinators and technical staff providing leadership and support and assisting staff as necessary. Contributes ideas and identifies opportunities for process improvements to better deliver prompt and safe patient care.
• Actively involved in the interview, selection and hiring of qualified candidates. Evaluates employee performance. Completes annual appraisals in a timely manner and provides documentation of commendations or disciplinary actions.
• Works with technician development coordinator and appropriate operations coordinators regarding technical staff orientation, development, education, training, PTCB certification and TSBP registration.
• Monitors pharmacy information systems and communicates with IR regarding problems, resolutions, and improvements. Coordinates upgrades of information systems with outside vendors and IR as needed. Processes formulary additions to pharmacy information systems, and new additions to the CDM. Assists with charge audits upon request, monitors timeliness of charges and credits and verifies accuracy when deemed necessary.
• Actively enhances personal growth, development, and management skills by review of current literature, participating in continuing educational programs, in-service and meetings. Strives to improve patient satisfaction, as measured by Press Ganey scores.
• Develops People - Coaches people; develops future talent; delegates; effectively deals with employee problems.
• Leads Change - Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.
• Drives for Results - Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
• Building Teams - Clarifies roles and responsibilities; includes all organization personnel into decision making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.
• Focuses on Customer - Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.
• Communicates - Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.
• Duties performed may include one or more of the following core functions\: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Displays friendliness, compassion, sensitivity, kindness, and appropriate manners in interactions with patients, physicians and other ancillary healthcare staff.
• Displays open-mindedness and objectivity in relations with patients, physicians, and other ancillary healthcare staff.
• Promotes a spirit of unity which enables the group to work together to achieve a common goal.
  Takes initiative to perform job and/or assist co-workers, supporting the work of others in accomplishing the mission.
• Displays adaptability by adjusting to meet the needs.
• Receives suggestions in a positive manner for improvement and necessary changes in scheduling, procedures and assignments.
• Exhibits behaviors, which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance while rendering service.
• Ensures qualified clinicians are accountable to the organization.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.