Support Associate

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Essential Duties & Responsibilities

• Provide a friendly and welcoming environment
• Support the sales team with selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
• Organize and prioritize work station and selling floor to support the sales effort ensure all items ( bags, boxes, note cards, ribbons, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
• Ensure back of house areas are tidy, stocked and organized
• Support the sales floor as needed
• Communicate product and customer feedback to managers
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, and Knowledge

• Excellent interpersonal skills supporting both a team environment and customer service
• Excellent communication- verbal and written
• Excellent time management skills
• Ability to multitask in a fast paced environment
• Strong attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results
• Must be able to work shift standing and walking and able to lift approx 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.