Touchworks Principal Business Analyst
Posted on 3/11/2024
INACTIVE
Altera Digital Health

1,001-5,000 employees

Healthcare IT solutions advancing clinical outcomes globally
Company Overview
Altera Digital Health UK, previously Allscripts, is a global frontrunner in healthcare IT solutions, boasting over three decades of international experience and a commitment to advancing both clinical and operational outcomes. The company's culture is centered around unburdening staff and streamlining processes, with a focus on accelerating reimbursements and achieving revenue cycle excellence. Their technical prowess is evident in their Sunrise™ EPR system, which seamlessly connects people, places, and data, marking a new epoch in healthcare delivery.

Company Stage

N/A

Total Funding

N/A

Founded

N/A

Headquarters

London, United Kingdom

Growth & Insights
Headcount

6 month growth

7%

1 year growth

28%

2 year growth

44%
Locations
Whittier, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Project Management
Strategy Development
Business & Strategy
Responsibilities
  • Client Support Excellence: Provide exceptional support to clients onsite, via telephone, and/or Internet, diagnosing and resolving technical issues with system configuration/setup, product functionality, and bug/enhancement inquiries.
  • Requirements Translation: Translate business requirements into product-specific designs, configurations, and detailed requirement specifications, ensuring accurate and timely information delivery.
  • Documentation and Collaboration: Create functional specifications, design documents, and business process workflows for new development projects and modifications. Collaborate with cross-functional teams during software build, configuration, testing, and QA processes.
  • Quality Assurance: Design and execute functional, integration, and regression test plans for new application functionality, product releases, and regulatory modifications. Ensure adherence to industry standards and legal/regulatory requirements.
  • Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance); Ensures programs meets business specification
  • Continuous Improvement: Actively participate in user focus groups, requirements workshops, vendor training, and demonstrations. Contribute to the improvement of solutions by studying current practices, designing modifications, and writing specifications
  • Project Management: Manage assigned projects, promoting and accepting supplemental ownership responsibilities for quality programs and initiatives.
  • Strategic Planning: Conduct research to support strategic and business planning, contributing to organizational responsibilities beyond standard incident/case resolution. Own segments of ITIL Process ownership (Incident, Problem, Change, Knowledge) and lead continuous service improvement programs.