Operations Support Officer

Salary Range: 60000 to 90000 (Currency: AUD) (Pay period: per-year-salary)

Work-Life and Culture

• Are you looking to take your career to the next level? At SSG, we hire for attitude and train for skill. We value our people and culture above all, offering a supportive environment that empowers personal and professional growth. If you’re passionate about working in a dynamic, growing company and want to help drive its success, this is the opportunity for you!
• For more insight into the culture at Omnidian, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
• Schedule & Coordinate: Schedule jobs, optimize technician routes, and balance workloads for efficient field operations. You'll coordinate resources, manage backlogs, and keep customers informed.
• Validate & Report: Review technician reports for accuracy, make necessary updates, and ensure clients receive high-quality documentation on time.
• Customer & Team Support: Provide real-time support in our phone queues to both internal teams and external stakeholders, handling inquiries and sales bookings.
• System & Admin Support: Maintain accurate data in our operational systems for effective job tracking and reporting, handling customer inquiries and processing sales.
• Communicate with Impact: Maintain professional and clear communication with our team and customers through phone calls, emails, and in-person interactions.


Responsibilities may evolve based on operational priorities and business needs. Flexibility, shared accountability, and contribution to team outcomes are core principles embedded in this role.

Who You Are

• Attention to Detail: Detects and corrects data anomalies (e.g. missing emails), identifies discrepancies in technician documentation, and ensures accuracy in all communications and records
•  Customer-Centric Communication: Manages customer interactions across multiple channels with professionalism and empathy, ensuring clients are well-informed throughout the service lifecycle
• Operational Flexibility: Performs scheduling, validation, admin, and phone tasks interchangeably, reinforcing a team-first mindset and removing rigid task boundaries
• Proactive Problem Solving: Identifies service delays, resourcing issues, or incomplete data and takes initiative to resolve or escalate as appropriate
• Digital Systems Proficiency: Demonstrates competency in core systems including Odoo, Microsoft Outlook, Excel, Word, and other business applications used in scheduling and reporting
• Collaboration & Accountability: Engages constructively with peers, respects team rosters, and maintains accountability for role duties and collective outcomes

Experience You’ll Need

• Here's what we're looking for:
Essential
• Minimum of high school completion or equivalent
• Strong communication skills (both written and verbal)
• Ability to multitask and manage competing priorities
• High attention to detail and data accuracy
• Proven customer service capability across multiple channels
Preferred
• Certificate III or IV in Business Administration, Customer Service, or equivalent
• Proficiency in office software, such as Microsoft Office Suite. and scheduling software (e.g., Odoo, Microsoft Dynamics, or equivalent
• Report/documentation assessment experience
• Previous experience in job scheduling, workforce coordination, or operations support
• Experience in shift-based phone/service roles
• Working a KPI and target environment
Desirable
• Identification and contributions to process improvement initiatives
• Experience coordinating third-party contractors or trade services
• Exposure to SLAs and operational compliance framework
• 1-3 years’ experience with compliance reporting or error escalations
• 1-3 years’ experience in the solar industry

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Timeline

• We plan to have this role start by early November