Resident Network Engineer

Resident Network EngineerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on,’ providing operational support services that empower our customers to get the most from our industry-leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test and deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage individually or as part of a more significant customer Network Operations Team.

Working from both home and on-site locations. Providing support on-site with our customers.

Hands on production experience configuring and deploying protocols and routing-policy in Junos mandatory. Applicants not proficient with Junos will not be considered.

This is a remote position with some travel to the site location in Pittsburgh, PA

The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for a complex service provider environment in Pittsburg PA. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.

This is an on-site/remote position based out of Pittsburg PA.

Responsibilities

• Provide operational support to all Juniper routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
• Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

Technical support to the Customer may require the Resident Engineer to:

• Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
• Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Follow established industry procedures for performing and documenting all testing.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products.
• Support design and planning of Juniper MX and ACX networking and security products and associated solutions within the Customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.

Required Background Qualifications:

• Minimum 6 years of design, implementation, and operational experience in large-scale IP networks.
• JUNOS CLI experience.
• Must have large-scale experience with Juniper hardware (MX and ACX products)
• Experience with core routing BGP, OSPF, ISIS protocols.
• Experience with MPLS/RSVP, Segment routing, VPLS, Martini L2circuit, EVPN/MPLS and L3VPN.
• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
• Strong customer interface and presentation skills.
• Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.
• Strength with Python and scripting languages

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#networking

Job:

Engineering

Job Level:

TCP_04

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $101,900.00 - $234,500.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.