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Developer Support Engineer II
Japan, Japanese speaking
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Microsoft Azure
  • 2 years+ of technical support and/or software development OR 2-5 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
  • Strong analytical and problem-solving skills
  • Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance
  • Ability to quickly context-switch between multiple complex work streams
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
  • Customer-obsessed attitude - a customer advocate, always going the extra mile
  • Team player with solid communication and presentation skills
  • Proactivity - identify opportunities and take preemptive action against potential problems
  • Continuous growth - permanently look for areas of improvement, make plans on how to improve them, and execute those plans
  • Excellent written and verbal communication skills both in Japanese and English
  • Knowledge of software development fundamentals and common architectures
  • Knowledge of HTTP, encryption, basic security concepts
  • Understanding of authentication and authorization concepts
  • Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc
  • Proficient in at least one programming language; ideally JavaScript
  • Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
  • Operational management of Support tickets
  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
  • Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
  • Collaborate with other departments in the company to achieve customer satisfaction
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.