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Sr. Customer Success Manager, Key Accounts (Remote Eligible)
Posted on 3/8/2022
Chicago, IL, USA
Experience Level
Desired Skills
  • An exemplary history of managing Large Enterprise relationships with a focus on Customer Success
  • Excellent communication skills and a knack for building relationships
  • The ability to deal with ambiguity and solve problems with a critical, objective lense
  • Project Portfolio Management (PPM) knowledge and experience
  • The ability to respectfully challenge and drive meaningful change with customers
  • Broad business acumen
  • A big picture vision and the drive to independently execute to achieve success
  • Develop and execute a comprehensive engagement and communications strategy across assigned accounts
  • Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities
  • Serve as a strategic partner, guiding customers to outcomes-based value with our Platform
  • Seek out and develop strategic relationships with customer champions and leaders
  • Perform Quarterly and Executive Business Reviews
  • Build relationships across internal teams, working closely with Sales, Support, Product and Training as a catalyst for continuous improvement and customer advocacy
  • Meet or exceed Net Dollar Retention targets and other quarterly goals

1,001-5,000 employees

Cloud-based collaboration platform
Company Overview
Smartsheet's mission is to empower anyone to drive meaningful change - for themselves, their businesses and even for the world.
  • Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.
  • Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.
  • An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.
  • Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.
  • An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.
  • Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.
Company Values
  • Value-driven culture - We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily from the top down.
  • Meaningful impact - Smartsheet helps employees achieve more by providing a supportive, respectful culture that pushes its people to excel and innovate.
  • Investing in employees - From wide-ranging benefits to on-site development programs, Smartsheet is truly invested in its employees' well-being — both in and outside of the workplace.