Customer Advocacy Manager
Posted on 9/1/2023

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
San Jose, CA, USA
Experience Level
Desired Skills
  • Preferred 5-7 years of relevant work experience - advocacy, marketing, customer success, program management, public relations
  • BA required
  • Experience with Reference View/Upland RO a plus
  • Security industry experience is preferred
  • Deep understanding of the sales cycle process
  • Willingness to travel up to 10%
  • Strong interpersonal skills to develop relationships with internal stakeholders, influence others to achieve results, and work effectively with cross-functional teams
  • Excellent prioritization and project management skills with a high degree of conscientiousness and eye for detail
  • Focused on driving outcomes
  • Partner with customer champions to capture their success story via case studies, video testimonials, press releases, media and analyst activities and blogs
  • Build and execute Zscaler's customer advocacy program in the Americas to drive community, success and advocacy within our existing customer base
  • Surface valuable customer insights: Track, maintain and report on all customer advocacy team tools, information, and assets. Make these insights visible and actionable for the rest of the organization
  • Work closely with the Sales and customer-facing teams to cultivate a pipeline of customers that align to our key focus areas for reference activities to support sales and marketing
  • Reinforce the company relationship with customers post-close by creating premium brand experiences for customers and drive future revenue
  • Onboard new customer champions to learn their compelling story and help them understand the value of being a part of our advocacy program
  • Rollout global customer advocacy database and maintain it
  • Support to various customer engagement projects and programs
Desired Qualifications
  • Bilingual (SP + EN) is a plus