Customer Advocacy Manager

Americas

Posted on 9/1/2023

5,001-10,000 employees

Website

Cloud-based information security company

Company Overview

Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.

Locations

San Jose, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

REST APIs

Sales

Requirements

Preferred 5-7 years of relevant work experience - advocacy, marketing, customer success, program management, public relations
BA required
Experience with Reference View/Upland RO a plus
Security industry experience is preferred
Deep understanding of the sales cycle process
Willingness to travel up to 10%
Strong interpersonal skills to develop relationships with internal stakeholders, influence others to achieve results, and work effectively with cross-functional teams
Excellent prioritization and project management skills with a high degree of conscientiousness and eye for detail
Focused on driving outcomes

Responsibilities

Partner with customer champions to capture their success story via case studies, video testimonials, press releases, media and analyst activities and blogs
Build and execute Zscaler's customer advocacy program in the Americas to drive community, success and advocacy within our existing customer base
Surface valuable customer insights: Track, maintain and report on all customer advocacy team tools, information, and assets. Make these insights visible and actionable for the rest of the organization
Work closely with the Sales and customer-facing teams to cultivate a pipeline of customers that align to our key focus areas for reference activities to support sales and marketing
Reinforce the company relationship with customers post-close by creating premium brand experiences for customers and drive future revenue
Onboard new customer champions to learn their compelling story and help them understand the value of being a part of our advocacy program
Rollout global customer advocacy database and maintain it
Support to various customer engagement projects and programs

Desired Qualifications

Bilingual (SP + EN) is a plus

Job Description

Zscaler is seeking a Customer Advocacy Manager who will be responsible for managing the pipeline and creation of customer stories, helping drive the expansion of our centralized customer advocacy platform, and scaling out our content creation engines to elevate the volume and visibility of our raving fans in the market. You will be instrumental in bringing the “voice of the customer” to life at one of the fastest growing cloud security companies. Does building out programs, ideas and customer insights get you excited to come to work? If so, you may be the person we are looking for to join our team.

The Customer Advocacy Manager collaborates closely with the Sales, Comms, Customer Success, Global Marketing, Sales Enablement and Product Marketing to identify strong customer champions to capture their success and turn them into a compelling story in order to amplify our customers’ voice in the marketplace. This role supports the creation of world-class customer evidence materials and opportunities, assisting the sales team throughout the sales cycle and fostering an interconnected customer experience.

To be successful in this role, the candidate must possess strong project management skills, be results driven in order to produce a high volume of content, be highly collaborative and adaptable individual, and possess strong interpersonal and storytelling skills for direct customer interviews.

Responsibilities/What You’ll Do:

Partner with customer champions to capture their success story via case studies, video testimonials, press releases, media and analyst activities and blogs
Build and execute Zscaler’s customer advocacy program in the Americas to drive community, success and advocacy within our existing customer base
Surface valuable customer insights: Track, maintain and report on all customer advocacy team tools, information, and assets. Make these insights visible and actionable for the rest of the organization
Work closely with the Sales and customer-facing teams to cultivate a pipeline of customers that align to our key focus areas for reference activities to support sales and marketing
Reinforce the company relationship with customers post-close by creating premium brand experiences for customers and drive future revenue
Onboard new customer champions to learn their compelling story and help them understand the value of being a part of our advocacy program
Rollout global customer advocacy database and maintain it
Support to various customer engagement projects and programs

Qualifications

Preferred 5-7 years of relevant work experience – advocacy, marketing, customer success, program management, public relations
BA required
Experience with Reference View/Upland RO a plus
Security industry experience is preferred
Deep understanding of the sales cycle process
Willingness to travel up to 10%
Strong interpersonal skills to develop relationships with internal stakeholders, influence others to achieve results, and work effectively with cross-functional teams
Excellent prioritization and project management skills with a high degree of conscientiousness and eye for detail
Focused on driving outcomes
Bilingual (SP + EN) is a plus