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Piercing Studio Lead
Confirmed live in the last 24 hours
San Diego, CA, USA
Experience Level
Desired Skills
Customer Service
  • Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education
  • Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction
  • Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri's piercing studios. Build a strong clientele in local market
  • Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary
  • Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding
  • Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
  • Work closely with store staff to update the schedule and online booking service
  • Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information
  • Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure
  • 2+ years experience with needle piercing
  • Experience working with internally threaded 2-piece piercing jewellery
  • Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
  • Experience working with autoclaves
  • Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc
  • Understanding of local market piercing law requirements
  • Strong knowledge of health and safety protocols surrounding piercing procedures
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication & customer service skills
Desired Qualifications
  • The desire to work in a fast paced, entrepreneurial environment. : you have experience selling product at a fast growing company

201-500 employees