Event Executive

Job Description

• Answer telephone calls, emails, and online reservation requests promptly and professionally.
• Manage reservations using the restaurant reservation system (OpenTable, SevenRooms, ResDiary, or similar).
• Confirm, modify, and cancel reservations as requested by guests.
• Maintain accurate reservation records and guest profiles.
• Coordinate table assignments with the Restaurant Manager and Host/Hostess.
• Welcome guests warmly and assist with seating during busy periods.
• Handle VIP guests, special occasions, and special dining requests.
• Inform guests about restaurant policies, opening hours, dress code, and promotions.
• Maximize table occupancy while minimizing wait times.
• Follow up on no-shows and reservation confirmations when required.
• Handle guest complaints professionally and escalate issues when necessary.
• Maintain confidentiality of guest information.
• Ensure compliance with hotel and restaurant service standards and SOPs.
• Work closely with the Food & Beverage and Kitchen teams to ensure smooth service.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of experience in restaurant reservations, guest relations, front office, or food & beverage operations (fresh graduates may be considered for entry-level roles).
• Proficiency in reservation management systems (e.g., OpenTable, SevenRooms, ResDiary, Bookenda, or similar).
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills in English; additional language skills are an advantage.
• Strong telephone etiquette and customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent organizational, time management, and problem-solving skills.
• Professional grooming, positive attitude, and commitment to hospitality standards.
• Flexibility to work shifts, weekends, and public holidays as required.
• Knowledge of restaurant operations, table management, and guest service standards is preferred.
• Certification in Hospitality, Customer Service, or Food & Beverage Operations is an added advantage.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.