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Business Analyst - Sales and Marketing (Remote Positions Available)
Posted on 7/18/2022
Experience Level
Desired Skills
Customer Service
Public Speaking
  • You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture
  • You're Collaborative - It is expected that you will partner with various departments to ensure organizational needs are met and to develop strategic programs
  • You will serve as an Advocate - In the role, you will solicit and listen to concerns, and take an active role in resolving problems
  • Work with Sales and Marketing Operations stakeholders to analyze, document and communicate system and business processes requirements for Salesforce and its supporting systems
  • Work with the implementation team team to convert business requirements into technical requirements
  • Develop implementation plans and roadmaps, work with IT applications team to break down roadmaps into epics and decompose into user stories
  • Be an instrumental player of the IT Applications team throughout the software development life cycle
  • Ensure that user stories include validation criteria which reasonably covers all areas necessary for complete testing of new functionality
  • Facilitate and validate the development of solutions to satisfy customer's business needs
  • Conduct software presentations and provide technical support to existing stakeholders
  • Verify completion of requirements with stakeholders and implementation team, ensuring expectations are appropriately met
  • Listing out risks and constraints in relation to identified requirements
  • Participate as a subject matter expert in stakeholder meetings
  • Interview and interface with cross functional teams to obtain needed business requirements
  • Work with stakeholders and the implementation team to prioritize the backlog
  • Document functional, nonfunctional, and operational specifications
  • Document user stories and provide technical review and validation of requirements
  • Document workflows and processes based on business requirements, work with process engineering team to ensure these fit into overall end to end workflows
  • Support the collection and reporting of requirements related metrics
  • Provide additional support and guidance during the implementation phase, including development of training resources
  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes
Desired Qualifications
  • Bachelor's degree, preferably in Computer Science, Information Systems, Communications, or Computer Engineering, and/or equivalent experience
  • 5+ years of experience capturing requirements, writing user stories and working with business processes and re-engineering
  • 3+ years of hands-on experience as a Salesforce Business Analyst and/or Salesforce.com setup and configuration
  • Experience working with business applications, including Salesforce, Marketo and the ecosystem of applications and plugins supporting these systems required
  • Experience with integration platforms such as Mulesoft and an understanding of multi-tenant Enterprise Platform systems
  • Hands-on experience working on the implementation of a new Salesforce instance or working on multiple large-scale projects in existing Salesforce instances
  • Experience with business processes analysis in a system engineering or software application environment
  • Experience with Marketo/Salesforce integrations and Marketo administration is highly desirable
  • Experience using JIRA and Confluence
  • Experience working with various organizational units and a proven track record of working with IT and Business stakeholders
  • Broad multi-disciplinary information technology familiarity with proven systems deployment experience
  • Must be able to see tasks through to completion without significant guidance
  • Personal time management skills and ability to meet individual and team deadlines
  • Be able to make decisions, meet targets and work under pressure
  • Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders
  • Ability to present to groups of mixed technical understanding
  • Adept at creating visuals to tell a story
  • Ability to build strong trust based relationships
  • Adept at shifting priorities while maintaining a high degree of organization and control
  • Ability to manage multiple tasks and projects simultaneously
  • Ability to recommend actionable insights from projects and lead projects autonomously
  • Demonstrated ability to work with geographically dispersed teams
  • Ability to learn and understand new ways of doing things
  • Ability to exercise good judgment within broadly defined practices and policies
  • Ability to lead a team towards high quality decisions when they have differing perspectives and ideas
  • Ability to provide business context for engineers as well as highlight technical challenges for non-engineers
  • Excellent decision-making skills and the ability to work in a collaborative environment, a team player
  • Excellent verbal and written communication skills
  • Excellent leadership and collaboration skills and the ability to lead large projects autonomously
  • Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organization
  • Enjoy working with a diverse group of people who have strong opinions
  • Comfortable not knowing answers, but resourceful and able to resolve issues
  • Strong problem solving and critical thinking skills
  • Strong project management, presentation and public speaking skills
  • Self-starter who's comfortable with ambiguity, asking questions, and adept at shifting priorities
  • Strong customer service skills with proven service mentality
  • Strong in documenting business processes and communicating system requirements

51-200 employees

Digital manufacturing ecosystem
Company mission
At Fictiv, they believe there is a right way to build a healthy company and the first step for them is to create a foundation of values that all team members share and uphold in words, thoughts and actions.
  • Free catered lunch, snacks, and drinks
  • Learning and development stipend
  • Paid parental leave
  • Equity options
  • Wellness stipend
  • Paid volunteer days
Company Values
  • Creator spirit
  • Service mentality
  • Constantly seeking to learn
  • Grit
  • Compassion for others