Full-Time

Service Delivery Coordinator

Axon

Axon

5,001-10,000 employees

Public safety hardware and SaaS solutions

Compensation Overview

CA$79.7k - CA$127.6k/yr

+ Stock awards + RRSP with employer match

Remote in Canada

Remote

Remote within Canada.

Category
Business & Strategy (1)

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Requirements
  • 2–4+ years of experience in coordination, operations, project support, or a similar role in a fast-paced environment.
  • Experience in a customer-facing role, with the ability to communicate clearly and professionally with external stakeholders.
  • Strong organizational skills with the ability to manage multiple workflows, timelines, and priorities simultaneously.
  • Experience supporting scheduling, project coordination, and financial tracking (POs/invoices).
  • High attention to detail with a focus on data accuracy and process consistency.
  • Ability to identify issues early and escalate effectively with clear communication.
  • Strong interpersonal and communication skills, with the ability to work across cross-functional teams.
  • Proficiency in common business systems (e.g., CRM platforms, project management tools, spreadsheets, and collaboration tools).
  • Ability to operate both independently and collaboratively in an evolving, high-growth environment.
  • Experience computer network implementation, encompassing systems software, applications software, hardware, and configuration management.
Responsibilities
  • Coordinate and manage scheduling for Professional Services engagements, aligning resources and timelines for existing customer installs and deployments.
  • Hold Onboarding and Technical Kick Off Calls with customers to ensure deployment readiness post sales.
  • Support purchase order (PO) and invoice tracking, validation, and reconciliation to ensure alignment between services delivered and financial records.
  • Maintain and manage PSO calendars, ensuring accurate visibility into upcoming work, milestones, and deliverables.
  • Drive data hygiene across systems of record (e.g., CRM, project tracking tools, financial systems), ensuring accuracy and completeness of work orders, project records, and customer data.
  • Monitor active work and proactively identify risks, gaps, or delays—escalating issues to appropriate stakeholders to maintain delivery timelines.
  • Partner with cross-functional teams (Sales, Customer Success, Finance, and Delivery) to ensure alignment across scheduling, financials, and execution.
  • Support escalation management by gathering context, coordinating stakeholders, and ensuring timely resolution of blockers.
  • Act as a primary point of contact for both internal teams and customers, providing updates, clarifying expectations, and ensuring alignment throughout engagements.
  • Contribute to process consistency by maintaining documentation and supporting standardized workflows and reporting.

Axon is a global public safety technology leader that provides hardware and software tools for law enforcement and security professionals. Its product lineup includes smart weapons (TASER devices), body-worn cameras, and in-car video systems, complemented by cloud-based software for evidence management and real-time situational awareness. The hardware devices collect data such as video, audio, and sensor information, which is stored and organized in Axon’s SaaS platform. Agencies access and analyze this data through subscriptions, creating recurring revenue alongside hardware sales. Axon differentiates itself through an integrated ecosystem that combines rugged hardware with scalable cloud software and analytics, ongoing training, and support. Its primary goal is to improve safety, accountability, and operational efficiency for public safety organizations while driving sustainable growth.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Scottsdale, Arizona

Founded

1993

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $904 million, up 35%, with guidance raised to 32%-34%.
  • Software and services revenue hit $398 million, while ARR rose 39% to $1.6 billion.
  • Dallas added $10.3 million in June 2026 for Dedrone counter-drone systems before the World Cup.

What critics are saying

  • Axon faces privacy backlash from ALPR surveillance, with Brevard demanding public input July 2026.
  • Scottsdale lawsuits over Axon's $1.3 billion headquarters threaten delays, costs, and political capital.
  • Margins stay vulnerable as Q3 2026 faces higher memory and component costs without tariff refunds.

What makes Axon unique

  • Axon bundles TASERs, bodycams, evidence software, and AI into one platform.
  • Axon Outpost and Lightpost challenge Flock with fixed ALPR and Fusus integration.
  • Dedrone expanded Axon into counter-drone security, crossing $100 million quarterly revenue in August 2026.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Growth & Insights and Company News

Headcount

6 month growth

20%

1 year growth

20%

2 year growth

20%
Yahoo Finance
Aug 10th, 2026
Axon stock rebounds 9.3% after 14.3% drop as market reassesses margin squeeze as growth investment

Axon Enterprise shares rebounded 9.3% on Friday following a 14.3% drop the previous day, with investors reassessing the company's second-quarter 2026 results. The initial sell-off came despite strong performance — revenue rose 35% year-over-year to $904 million, marking the tenth consecutive quarter of growth above 30%. The market's concern centred on compressed gross margins in the software and services segment, driven by rising memory costs and a higher mix of counter-drone hardware sales. Axon's Dedrone division surpassed $100 million in quarterly revenue, contributing to a 123% jump in Platform Solutions revenue. Management raised full-year revenue growth guidance to 32%–34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%. The company expects near-term margin pressure from component costs and hardware scaling, with software revenue anticipated to follow hardware deployments. The third-quarter results will prove whether this margin squeeze represents temporary growing pains or a more persistent challenge.

Yahoo Finance
Aug 7th, 2026
Axon vs. Chewy: Police tech or pet supplies — which stock is the better buy in 2026?

Axon Enterprise and Chewy represent contrasting investment opportunities: rapid innovation versus predictable recurring revenue. Axon provides Taser devices, body cameras, and cloud-based software for law enforcement, expanding into fire, EMS, and commercial security markets. In FY 2025, Axon's revenue reached nearly $2.8 billion, up roughly a third year-over-year. Net income was nearly $125 million, down from $377 million in 2024, yielding a 5% net margin. The debt-to-equity ratio stands at roughly 0.6x. Chewy dominates digital pet supply through its Autoship subscription programme. FY 2025 revenue hit $12.6 billion, up 6% year-over-year. Net income reached $222.8 million, producing a 2% net margin. Chewy recently acquired Modern Animal and opened Chewy Vet Care clinics to deepen customer relationships.

Yahoo Finance
Aug 7th, 2026
Dow drops 464 points as Middle East tensions push oil prices up 3%, tech stocks falter

Wall Street closed lower on Thursday as investors awaited a permanent settlement of Middle East geopolitical conflicts and digested soft earnings from major companies. The Dow Jones Industrial Average fell 0.9%, or 464 points, to close at 53,885.10, ending a five-day winning streak. The tech-heavy Nasdaq Composite slipped 0.1% to finish at 26,363.44, whilst the S&P 500 declined 0.2% to 7,709.96. Geopolitical tensions heightened after an Iranian parliamentary committee reviewed a bill to bar US and Israeli ships from passing through the Strait of Hormuz. This development pushed crude oil prices higher, with West Texas Intermediate futures settling up 2.8% at $77.29 per barrel. Disappointing earnings weighed on sentiment. Axon Enterprise reported quarterly adjusted earnings of $1.88 per share, missing estimates, whilst Honeywell Aerospace's adjusted earnings of $1.87 per share fell short of the $2.07 consensus estimate.

Yahoo Finance
Aug 6th, 2026
Axon raises full-year outlook to 34% growth as software revenue hits $398M and counter-drone unit surpasses $100M

Axon Enterprise reported second-quarter revenue of $904 million, up 35% year-over-year, marking its tenth consecutive quarter of revenue growth above 30%. The company raised its full-year revenue growth outlook to 32%–34%, from a previous 30%–32%, while maintaining its adjusted EBITDA margin target of approximately 25.5%. Software and services revenue increased 36% to $398 million, with annual recurring revenue growing 39% to $1.6 billion. Net revenue retention reached 126%. Newer offerings including AI Era Plan, Records, Fusus and Axon 911 collectively grew roughly 70%, whilst the AI Era Plan alone grew nearly 700%. Axon's Dedrone business surpassed $100 million in quarterly revenue, contributing to a 123% increase in platform solutions revenue. The company noted potential opportunities in a $1.5 billion DHS counter-drone programme, though it hasn't estimated its likely share.

Yahoo Finance
Aug 5th, 2026
Axon reports Q2 revenue of $904M, up 35% YoY, raises full-year outlook to 32-34% growth

Axon reported Q2 2026 revenue of $904 million, up 35% year over year, marking its tenth consecutive quarter of growth exceeding 30%. The public safety technology company's annual recurring revenue grew 39% to $1.6 billion, with net revenue retention reaching 126%. Software and Services revenue increased 36% to $398 million, whilst Connected Devices revenue rose 35% to $507 million. Platform Solutions revenue surged 123% to $150 million, with Dedrone revenue surpassing $100 million. Future contracted bookings grew 41% year over year to $15.1 billion. Notable wins included two nine-figure agreements with major US cities and the largest individual TASER order in company history. Axon reported net income of $29 million and adjusted EBITDA of $242 million. The company raised its full-year revenue growth outlook to 32-34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%.