Full-Time

Member Services Associate

Maven Clinic

Maven Clinic

501-1,000 employees

Virtual clinic

Consumer Goods

Junior

Remote in USA

Required Skills
Communications
Maven
Customer Service
Requirements
  • 1-2 years of member-facing experience in healthcare
  • Meticulous attention to detail
  • Strong customer service orientation
  • High degree of empathy in dealing with sensitive topics
  • Proficient in Google Workspace tools
  • Ability to work independently and as part of a team
  • Strong organizational skills; demonstrated ability to multi-task and manage time effectively
  • Strong written and verbal communication skills
  • Prior experience managing payments is a plus
  • Bachelor%E2%80%99s degree or equivalent experience is a plus
  • Verbal and written fluency in Spanish is a plus
Responsibilities
  • Answer tier 1 (FAQ-based) and tier 2 (specific payment inquiries) contacts related to Maven Wallet and payments-related member issues
  • Assist members with ensuring relevant documentation is submitted for reimbursement requests
  • Process receipts submitted by members for reimbursement across all areas of the Maven Wallet product
  • Follow relevant procedures for the translation of material relevant to process reimbursements for international Wallet tickets
  • Create and/or maintain member-facing program overviews and other key internal resources
  • Triage tickets in the Wallet queue to ensure streamlined service and fast response times based on member Wallet requests/issues
  • Provide general support to frontline Care Support Reps regarding common Maven Wallet member issues
  • Assist with basic operational work related to Wallet as the need arises
  • Occasionally jump in the general Support queue to assist with member inquiries
  • Occasionally handle lower-level escalation requests

Maven Clinic's mission is to change the health of the world — one woman, one family at a time. They believe by improving care for women and families, they can build a more equitable healthcare system and a better world for all.

Company Stage

Series E

Total Funding

$292.2M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

8%

1 year growth

35%

2 year growth

102%

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

INACTIVE