West Creek 5 (12075), United States of America, Richmond, Virginia

Sr. Associate, Chief of Staff - Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that’s at the heart of America’s business owners and offer products and services to help them do more business. 

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

As Senior Associate, Chief of Staff you will join the CoS Team to set & implement the communication, culture and talent strategies for the Chief Marketing Officer of Business Cards and Payments (BC&P).This work is high-visibility and high-impact, reporting directly to the Chief of Staff, supporting our CMO and her leadership team. In addition to leading a sizable and critical body of work, you will also have an opportunity to directly observe & learn from senior leaders in the group.

We are looking for a passionate and seasoned associate who loves diving into ambiguous and challenging problems. You will need to be highly organized and emotionally intelligent to work with our leadership team to drive strategic planning efforts, keep a pulse on team health, morale and engagement, and ensure key priorities are successfully executed. The ideal candidate can connect the dots between good process and great results, effectively influence others to achieve organizational goals, and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems.

The skills you bring:

• Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda

• Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes.  The stakeholder ecosystem is broad and includes Finance, Human Resources, Product, Risk, Operations, and Field

• Strong project management and organizational skills, with an understanding of, and appreciation for, how marketing operates

• An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging

• Highly-motivated, self-starter who can work autonomously and can independently take initiative

• Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction

• Proven experience in operating with discretion when handling highly sensitive issues

What you’ll own: 

• Communications strategy: set & execute an intentional, clear and compelling communication strategy for the CMO within Marketing & Field Analytics, across BC&P, and to senior leaders; this includes a variety of always-on communications (e.g., newsletters, launch updates) as well as ad-hoc (e.g., executive updates)

• Talent & Upskilling: help attract and grow its talent by continuing to develop programing for associate onboarding, skill development (e.g., Magnet University), performance management, etc.

• Culture: continue evolution of Magnet culture, creating a fun, inclusive team environment that people want to join and stay. Directing all programming (e.g., Town Halls, Offisites), events (e.g., EOY event), budgeting, and ongoing assessment (e.g., AAS analysis)

• Strategy support: Partner closely with the CoS and LT to drive the forward leaning direction for the team and create a cross functional view of the destination. Facilitate the creation of presentations that articulate the strategy to key internal and external stakeholders

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in marketing, business analysis or strategy 

Preferred Qualifications:

• Master’s Degree

• 3+ years of experience in a Marketing role

• 2+ years of experience leading horizontal projects in a large, complex and in matrixed organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).