Director of Revenue & Yield

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the role
As a Director of Revenue, you will be responsible for the overall management of the Reservations Department & Revenue Management you will report to the Commercial Director and will be responsible for the day to day activities of the Hotel to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

What you will do

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.

• Coordinate group inventory and allocations with the Director of Sales and/or Commercial Director, develop and implement policies and procedures pertaining to the revenue management of reservations function.

• Operate and manage a Property Management System and monitor Delphi Marketing Management System.

• Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue:  Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.

• Produce and publish a monthly analysis/report summarizing the month end reservations activity.

• Establish and/or manage the following:  Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.

• Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency

• Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)

• Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)

• Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.

• Respond according to the crisis management plan to any resort emergency or safety situation. (1%)

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

• Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.

• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

• Assist with the development of all direct sales presentation material for both travel industry and group sales.

• Assist in the creation of the annual Marketing Plan and Annual Budget

• Coordinate Worldwide Reservation Office visits and special activities.

• Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.

• Perform added tasks or projects as assigned by the Commercial Director

What you bring

• One to Three years experience in similar capacity with a luxury hotel/resort is considered an asset

• Comprehensive computer and analytical skills

• Superior guest service and salesmanship skills

• Revenue/Yield Management skills and experience

• Proven success as a previous Reservations Manager required, ability to manage multi tasks and improve efficiency and productivity.

  What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

•  Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

•  Complimentary Employee Meals

• Complimentary Dream Holidays at other Four Seasons Hotels and Resorts

• Comprehensive Insurance coverage for Hospitalization and Personal Accident