UX Writer – Trust and Safety

• Use writing and content design skills to create UI text and content strategy that facilitates user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the user experience.
• Drive product language and content across a product or subject-matter domain, and ensure cohesive product narratives. Document strategies with guidelines, and establish best practices 
• Manage projects from needs assessment to implementation, identify opportunities, establish priorities, secure resources, and manage stakeholders.
• Collaborate with designers, researchers, legal, marketing, product managers, engineers, and influence and adapt to stakeholders and their feedback.
• Provide leadership, direction, and mentorship to UX writers and educate cross-functional partners on the role of UX writing and content strategy through the product development.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience working in a cross-functional technology organization
• Experience creating voice and tone style guides.
• Experience with user experience research principles and practices and how to use data to provide informed user insights.

Preferred qualifications:

• Experience with UX design best practices (workshops, critiques) and how to include content strategy to the design process.
• Knowledge of the Trust and Safety landscape and the sensitivities of creating content.

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

As a UX Writer on the Trust and Safety (T&S) team, you will focus on crafting clear, concise, and sensitive content for critical user experiences like policy explanations, reporting tools, safety notices, and appeals processes. You will collaborate closely with Designers, Researchers, Product Managers, Engineers, Policy Specialists, and Legal teams to translate complex T&S concepts into easily understandable language that promotes user safety, understanding, and trust.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience working in a cross-functional technology organization
• Experience creating voice and tone style guides.
• Experience with user experience research principles and practices and how to use data to provide informed user insights.